HP Indigo Professional Service- Production Specialist at HP Law

Young, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

10 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Technical Knowledge, Business Understanding, Problem Solving, Customer Relationship Management, Support Solutions, Press Operation, Production Management, Consulting Skills, Presentation Skills, Color Management, G7 Certification, Adobe Creative Suite, Microsoft Teams, Microsoft Outlook, Microsoft PowerPoint

Industry

IT Services and IT Consulting

Description

Demonstrate strong communication skills and active listening skills with ability to adjust messages to audience level. Integrate technical knowledge and business understanding to craft effective solutions for customers. Independently resolve single- and cross-technology incidents, working collaboratively on complex issues. Assist in managing the delivery of industry support solutions. Cultivate and manage strong relationships, up to senior management level, in assigned accounts. Design and deliver support solutions leveraging specific industry knowledge and expertise. Stay abreast of press models, features, and their respective value propositions. Proactively identify and implement solutions to prevent problems within the team/technology area. Identify additional services that contribute to future service revenue growth. Lead Customer Expectation management as part of the escalation process. Lead cross-team or large programs/projects. Manage pre- and post-class administrative tasks promptly and satisfactorily. Collaborate effectively within the team, ensuring a positive experience for internal and external stakeholders. Engage in global collaboration for consistent messaging, contributing to the development of training materials for continuous improvement. Mentor and guide junior consultants. Bachelor's degree preferred or Associate degree holder (technical field) with 5-7 years of working experience in related fields. Prior Technical Training experience Prior experience working in a Digital or Offset Printing environment, Press Operation and / or Production Management. Experience with Industrial Printing Press technologies and Workflow solutions. Exceptional communication skills, both written and spoken. Natural ability to Teach, Consult and deliver technical knowledge. Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution delivery. Outstanding presentation skills and engaging public speaking ability. Knowledge of Industrial or Commercial Print production and workflow. Positive, "Can Do" attitude. Strong organizational skills with meticulous attention to detail. Strong mechanical aptitude. Proficiency in Microsoft Teams, Outlook, PowerPoint, and Excel. Solid business acumen. Color Management experience. G7 Certification. Prior training/teaching experience. Proficiency in Adobe Creative Suite. Familiarity with augmented reality environments and technology.

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Responsibilities

The role involves integrating technical knowledge and business understanding to craft effective solutions for customers while managing the delivery of industry support solutions. Additionally, the specialist will lead customer expectation management and collaborate effectively within the team.