Viridien (www.viridiengroup.com) is an advanced technology, digital and Earth data company that pushes the boundaries of science for a more prosperous and sustainable future. With our ingenuity, drive and deep curiosity we discover new insights, innovations, and solutions that efficiently and responsibly resolve complex natural resource, digital, energy transition and infrastructure challenges.

JOB DETAILS:

We are looking for an experienced and motivated Helpdesk Team leader to join our HPC team based in Bolney, UK.
The successful candidate will be responsible for managing and executing tasks related to IT infrastructure and systems administration. This includes overseeing internal staff and resources involved in the installation, configuration, support, and maintenance of IT software, hardware systems, data/voice networks, and internal databases.

REQUIRED SKILLS:

• Knowledge of DC hardware.
• Understanding of Network terminology.
• Linux experience.
• Zabbix (or equivalent) monitoring system.
• Jira Service Management tool.

KEY RESPONSIBILITIES:

• Handle IT 1st line issues, prioritizing and escalating to 2nd/3rd line as needed.
• Ensure uptime, performance, and resource availability for all IT systems.
• Communicate promptly with stakeholders.
• Prepare regular activity reports and ad hoc reports for major IT incidents.
• Ensure high customer satisfaction by capturing and resolving service requests and incidents.
• Lead and manage the team, including performance reviews and quarterly appraisals.
• Monitor team performance, providing guidance and support to ensure productivity.
• Capture demand for service requests and incident resolution.
• Develop and maintain internal knowledge bases.
• Manage user accounts and perform data-related tasks, such as daily backup checks and data transfers.