GENERAL INFORMATION

Req #
100015996
Career area:
Information Technology
Country/Region:
Canada
State:
Ontario
City:
Markham
Date:
Monday, May 19, 2025

Additional Locations:

• Canada

DESCRIPTION AND REQUIREMENTS

Lenovo is the Number 1 Supercomputing provider in the world measured by Top 500 entries, and we keep going. Our Data Center team is dedicated to fostering an environment that encourages entrepreneurism and ownership - a workplace where your talents can be challenged, and your efforts recognized and rewarded.

POSITION REQUIREMENTS

• Experience in Linux (ie Suse, RHEL & CentOS)
• Experience in HPC system troubleshooting, monitoring, and support
• Experience in System administration
• Fluency in English language
• Able to perform OS installation and upgrades with no supervision
• Able to perform high level problem determination
• Customer service skills including written and oral communication with client

SKILLS

Storage Management
High-Performance Computing (HPC) Systems
Hardware Installations
Hardware Maintenance
Security Management
Security Standards
Customer Service
Linux
System Administration
Server Admin
Cluster Management
Red Hat
SUSE Linux Enterprise Server
Network administration
Confluent Platform
Incident Management
Slurm Workload Management

Additional Locations:

• Canada
• Canada

AS PART OF THE LENOVO PROFESSIONAL SERVICES TEAM YOUR RESPONSIBILITIES WILL INCLUDE:

• Monitoring, maintaining, and managing the physical infrastructure of a data center, ensuring its smooth operation, reliability, and security.
• Monitoring power and cooling systems and network connectivity
• Hardware and system software debugging and troubleshooting.
• OS Management
• Addressing hardware and software issues
• Responding to alerts, performing preventative maintenance, rolling out and upgrading firmware versions, and managing any issues that may arise to minimize downtime and optimize data availability
• Become the customers’ Single Point of Contact (SPOC).
• Opening hardware trouble tickets against different vendors.
• Following up and reporting the progress on all issues. Respond to users and provide support to them on the daily operations of the cluster.
• Daily system administration tasks, including granting, deleting access, Investigate and correct defects in the cluster as reported, adhering to the service levels.
• Resolve errors through developing, testing and implementing changes to the system.
• Provide corrective and preventive maintenance, troubleshoot and isolate defects.
• Perform Software and firmware testing for any fixes, upgrades, security patch.
• Update the customers’ documentation when and as necessary to reflect the changes made to the system.
• Compile Monthly Reporting and take part in monthly customer Service Reviews where required.

WORKING DIRECTLY WITH THE CUSTOMER YOU WILL BE RESPONSIBLE FOR:

• The installation, configuration, and the support of services as required within the central customer Research Computing Services platform team.
• Work with vendors and customer Technology Office to design, implement and upgrade services using change management and revision
• Control processes to ensure that changes are properly tracked and available for audit when required.
• Analyze and troubleshoot system issues, defining, and resolving complex issues.
• Develop innovative solutions to continuously improve HPC and address any shortfalls in provision.
• Work closely with other customer staff, including Infrastructure Technology, Security and Governance teams.
• Understand the importance of security and seek specialist security advice to secure systems.
• Maintain a knowledge of technical developments, tools, and ideas in HPC, attending seminars, conferences, technical briefings, and other community events.
• Work flexibly as a part of the customer Platform Team, supporting the group’s activities and undertaking individual projects.
• Write and maintain documentation on system design and management processes to ensure knowledge is accessible and disseminated appropriately within the customer team.
• Deliver a high-quality service through a collaborative approach and outstanding analytical skills.
• Take an active part in meetings, representing the customer, and facilitating collaboration between partners.
• Assist customer researchers to utilize the HPC resource, providing subject matter expertise support to the Customer Research Computing Analysts.
  The role gives you a great deal of independence and opportunity to take the lead and advise. You will be expected to work effectively in providing remote technical services in the areas of HPC & AI platforms and solutions. Also, you will be responsible for implementing and supporting HPC solutions at customer sites, involving Server, Storage, Network, Power and Cooling, OS, and cluster management software.
  The job responsibilities involve providing knowledge transfer, troubleshoot, resolve and advise on the mentioned infrastructure and technologies, continuously monitoring critical parameters like power usage, temperature, humidity, network performance, flows, pressure, network, and server health through dedicated monitoring systems, generating alerts for potential issues.
  The role includes incident management by quickly identifying and resolving issues raised by alerts, including hardware failures, network disruptions, and power fluctuations.
  The position will require you to build a solid customer relationship, so it is important that you possess customer interaction skills and ability to make technical decisions, to collaborate during projects with several organization verticals, partners, and customers and to develop training and knowledge base documentation.