HQ Receptionist at REI By ZIPCODE

Seattle, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Dec, 25

Salary

25.34

Posted On

27 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Attention to Detail, MS Word, MS Excel, MS Outlook, Confidentiality, Clerical Tasks, Problem Solving, Team Collaboration, Notary Services, Event Assistance, Site Walkthroughs, Training, Tact, Discretion

Industry

Retail

Description

Overview At REI Co-op, we’re passionate about helping people enjoy the outdoors and supporting our employees to live their best lives. As a Receptionist at our headquarters, you’ll be the first point of contact for employees, visitors, and vendors, providing exceptional customer service and creating a welcoming environment. You’ll play a key role in supporting our culture, shaping the future of the outdoors for people and the planet, and assisting the Corporate Services department with a variety of clerical tasks. Join us and help make a difference every day! This role is based at our Issaquah office, Monday-Friday from 7:45am-4:30pm. Responsibilities and Qualifications Deliver outstanding customer service to the public and REI staff, always using tact and discretion. Answer and route incoming calls during business hours, both onsite and remotely as needed. Greet visitors professionally and courteously, ensuring a positive first impression. Provide guidance about local amenities, activities, and services to employees and guests. Act as a concierge for satellite offices and serve as the first point of contact for employees and guests. Respond to questions and feedback from onsite personnel, resolving issues or escalating as necessary. Collaborate with Asset Protection and Health & Safety for site surveillance, handle badging inquiries, and assist with health screenings as needed. Support the Corporate Services department and HQ projects with clerical tasks, such as processing purchase order requests and maintaining staff updates in campus services software (e.g., SharePoint, iOffice, WeWork). Conduct daily site walkthroughs to ensure site quality and readiness. Serve as a notary for REI staff as requested. Assist with onsite events and activities as needed. Act as the onsite point of contact for facilities and vendor arrivals when required. Train new reception hires and temporary workers as needed. Required Qualifications Proficiency in MS Word, Excel, and Outlook. Ability to work independently with minimal supervision. Experience handling confidential information in a professional environment. Exceptional verbal and written communication skills. Strong attention to detail. Ability to manage multiple tasks effectively. Closing At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn. Pay Transparency We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here for a detailed overview of benefits plans by employee profile. Pay Range $18.13 - $25.34 per hour

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Responsibilities

As a Receptionist, you will be the first point of contact for employees, visitors, and vendors, providing exceptional customer service. You will also assist the Corporate Services department with various clerical tasks and support onsite events.