We are looking for an ME HR Services Specialist to support HR Services and employee lifecycle activities across the Middle East. The role will focus on delivering efficient HR support, maintaining accurate employee data, managing HRIS transactions, responding to employee queries, and supporting reporting and process improvement initiatives.
Key Responsibilities
HR Services & Employee Lifecycle
- Manage day-to-day HR Services activities across the employee lifecycle.
- Support onboarding, employee transfers, changes, and offboarding.
- Maintain accurate employee records and HR documentation.
- Handle employee and manager HR queries and provide timely support.
- Coordinate with relevant HR teams to resolve employee requests and issues.
HRIS / Workday
- Maintain and update employee information within the HRIS.
- Process employee lifecycle transactions and ensure data accuracy.
- Support HRIS/Workday-related activities and workflows.
- Identify data or process issues and coordinate their resolution.
Reporting & Data Management
- Prepare regular HR reports and dashboards.
- Maintain accurate HR data and records.
- Support data analysis and provide insights to HR stakeholders.
- Ensure timely and accurate reporting of employee information.
Process Improvement
- Identify opportunities to improve HR Services processes and workflows.
- Support standardization and documentation of HR processes.
- Contribute to automation, digital HR and workflow improvement initiatives.
- Help improve the overall employee experience through efficient HR service delivery.
Stakeholder Management
- Work closely with employees, managers, HR Business Partners and other HR stakeholders.
- Coordinate with payroll and other internal functions where required.
- Handle employee issues professionally and ensure appropriate follow-up.
Required Skills & Experience
- 3–5 years of experience in HR Operations, HR Services, HR Shared Services or a similar HR role.
- Strong understanding of employee lifecycle processes.
- Experience handling employee queries and HR administration.
- Hands-on experience with HRIS, preferably Workday.
- Strong data management and reporting skills.
- Good knowledge of Microsoft Office, particularly Excel.
- Experience in process improvement, workflow optimization or HR automation is advantageous.
- Strong communication and stakeholder-management skills.
- Ability to work in a structured, service-oriented environment.
- Bachelor's degree in HR, Business Administration or a related field.
Preferred / Advantageous Experience
- Workday
- HR Shared Services / Employee Services
- HR process automation
- Workflow / low-code solutions
- Digital HR transformation
- HR reporting and analytics
aA leading and well-established Group operating across the UAE, Oman and Qatar is looking for an experienced HR & Admin Manager to lead the complete Human Resources and Administration function across the Group.
The role will own the full employee lifecycle for approximately 800 employees and ensure effective HR operations, payroll, WPS, employee relations, recruitment, labour-law compliance, immigration and administration across multiple GCC jurisdictions.
Key Responsibilities
- Lead the Group-wide HR & Admin strategy, policies, procedures and organizational structure.
- Oversee monthly payroll processing and WPS compliance across all entities.
- Manage attendance, leave, gratuity and end-of-service settlements in accordance with applicable labour laws.
- Lead the complete recruitment lifecycle, from manpower planning and sourcing to onboarding.
- Supervise PRO and government relations, including visa processing, labour cards, Emiratisation and Omanisation compliance.
- Handle employee relations, grievances, disciplinary matters and investigations.
- Drive performance management, appraisals, training and employee development initiatives.
- Oversee staff accommodation, transportation, insurance, assets and general administration.
- Maintain accurate HR records, MIS reports and management dashboards.
- Manage relationships with recruitment agencies, vendors, insurers and government authorities.
- Lead and manage the HR & Admin team covering payroll, recruitment, PRO and administration.
Qualifications & Experience
- Bachelor's degree in HR, Business Administration or a related field.
- Master's/MBA in HR or CIPD certification will be an advantage.
- 8–10 years of progressive HR experience, including 3–5 years in a managerial capacity.
- Proven GCC HR experience with strong working knowledge of UAE Labour Law.
- Exposure to Oman and Qatar labour regulations will be a strong advantage.
- Experience managing HR operations for a mid-to-large workforce, preferably within automotive, trading, retail or distribution.
- Hands-on experience with payroll, WPS and HRMS systems.
- SAP HR exposure will be an advantage.
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