We are Step Change Outsourcing – a specialist outsource contact centre, based in Stevenage, Hertfordshire. Our business was founded in 2009, since then we’ve grown to over 200 employees and established ourselves as experts in delivering sales, retention and customer experience campaigns for major household brands including BT, EE and The Tenancy Deposit Scheme.
We are offering an exciting opportunity for the right person to join our HR team as a HR Administration Apprentice. We will support you to achieve a Level 3 HR Support qualification accredited by the CIPD while having the opportunity to gain hands on experience supporting the HR Lead in a fast paced, dynamic and growing organisation.

• Supporting the onboarding process by conducting employment checks, verifying right-to-work documentation, and ensuring the receipt of all necessary and compliant paperwork, such as references.
• Assisting with a range of HR administrative tasks, including managing the daily register, monitoring the HR email inbox, and maintaining records for holidays, sickness, return-to-work meetings, as well as maternity, paternity, and adoption leave.
• Contributing to the smooth operation of the office by maintaining and replenishing office supplies as needed.
• Assisting with the printing, scanning, and filing of personnel documentation.
• Supporting the maintenance of accurate employee records, including new starters, leavers, and changes to personal details such as addresses.
• Ensuring all contracts of employment and associated documentation are issued in a timely manner and remain compliant with current legislation.
• Performing general reception and telephone duties, including welcoming visitors, coordinating meeting arrangements, and maintaining the boardroom and training room facilities.