LOCATION: WARSAW, HYBRID WORK (3DAYS FROM THE OFFICE PER WEEK)

Working as a key member of the HR People Services Team based in Regional Human Resources (HR) Centre, we are looking for a customer service-oriented specialist to provide support to our local HR professionals and customers in the Sweden in the area of our core workforce administration.
You will utilise our suite of core and enabling HR technology (Workday, ServiceNow case management, , telephony, etc.) to execute a range of activities, directly contacting customers and HR professionals when needed to solve more complex problems. Our Regional HR Centre teams will work together with key HR and IT stakeholders around the world to identify and implement process and technology improvements to our way of working in HR and our interactions with customers.

CANDIDATE KNOWLEDGE, SKILLS & EXPERIENCE:

• Experience in corporate administration
• Experience supporting HR processes and transactions
• Keen attention to detail and focus on data accuracy
• Understanding of common service center enabling technologies – e.g. case management, telephony and online user portals (Workday system knowledge would be an asset)
• Very good command of Swedish, English and Polish
• Demonstrated ability to manage competing tasks efficiently and prioritize workload within a matrixed team environment
• Enjoys working as part of a lively and hard-working team, performing together under pressure to meet monthly payroll deadlines
• Experience in Microsoft applications (MS Teams, Word, Excel)
• Highly developed communications, organisation and interpersonal skills
• Proven ability to work with confidential data
• Experience of delivering against Service Level agreements, including working with third party providers to meet work deadlines
• Ability to think analytically and effectively problem solve using creative solutions

• Manage employee personal data, validating any personal data changes with appropriate sign off procedure and validating any documentation required
• Process changes to organization units in Workday, identifying the need to create/delimit/change an organization unit resulting from other transactions and administering the changes to the new structure
• Support position management within Workday, creating, editing and ending appointments and positions, ensuring the requestor is notified of the action and the employee is informed
• Manage Workday job change processes and required documentation resulting from promotions, demotions, lateral transfers, fixed term contract extension, etc.
• Collaborate with Payroll Provider to support payroll execution according to the agreed payroll cycle
• Coordinate the process of reference letter production
• Improve current ways of working to ensure efficiency in HR process management
• Proactively suggest new ideas and solutions for managing the incoming requests
• Constantly challenge the ways of using available technology and tools to remove non-value-added activities and process gaps.