Title: HR Administrator
Reports to: Senior HR Advisor
Responsible to: Surrey Heath Community Providers Ltd (SHCPL, ‘The Federation’)
Base: Surrey Heath Community Providers Ltd, Theta Building, Frimley Rd, Frimley, Camberley GU16 7ER
Hours per week: 37.5 hours per week, Monday to Friday
Salary: From £24,912 per annum (FTE), depending on experience and qualifications (pro-rata for part time)
Holiday Entitlement: 27 days per year (based on full time hours) plus Bank Holiday entitlement
Key Relationships: Senior HR Advisor, HR Manager, Payroll, Finance, Senior Leadership Team, All SHCPL employees, Specialist HR support service

ABOUT US:

We are Surrey Heath Community Providers Limited, which is a federation of 7 GP practices across 10 sites, covering a population of over 97,000 patients across Surrey Heath. We began in 2016 and now employ around 200 members of staff across our clinical and corporate support teams. Since 2019 we have hosted the Primary Care Network in Surrey Heath.
As a GP Federation and Primary Care Network, we are proud to represent our member practices and to champion primary care by working with local general practice and system partners, in the provision of community based healthcare services. We are dedicated to providing safe and compassionate care to our patients across our range of primary care services in Surrey Heath and believe in continuous commitment to quality service delivery and positive patient outcomes.
Patients are at the heart of everything we do, and we pride ourselves in ensuring our patients feel safe, supported, communicated with and respected, at a time when they may be feeling vulnerable.
Our vision is to provide high quality, seamless health care that enables people to lead healthier lives, whilst feeling supported and cared for.

4. CONFIDENTIALITY

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

QUALIFICATIONS:

• 4 GCSE’s (C and above) including English and Maths or equivalent - Essential
• CIPD Level 3 qualification - Desired

KNOWLEDGE

• Experience of working with healthcare professionals and/or previous experience in the NHS or social care - Desired
• Experience working in a HR administrator or equivalent role - Desired
• Advanced knowledge of Microsoft Office packages e.g. PowerPoint, Word, Excel, Outlook - Essential
• Knowledge of NHS structures and organisational relationships - Desired
• Knowledge of HR laws and regulations - Desired
• Understanding of general office procedures - Essential

SKILLS

• Excellent verbal and written communication skills - Essential
• Good listening and organisational skills - Essential
• Ability to work with minimum supervision - Essential
• Ability to work within clear policy of confidentiality - Essential
• Excellent customer care skills - Essential
• Able to collect and collate data - Essential

ROLE SUMMARY:

The role is to support the Senior HR Advisor and HR Manager with the HR functionality of the organisation including;

• Assisting with a wide range of employment relations issues including relevant employment law, policies & procedures.
• Recording appropriate information onto HR Systems.
• Recruitment and selection.
• Managing the employee lifecycle, on-boarding and off-boarding.
• Providing general HR administration.

You will be key to the smooth running of the team with excellent communication skills, able to work to tight deadlines and be IT proficient including the use of Word, Excel, Outlook and Microsoft Teams and be able to data input accurately and efficiently.
In addition, this role offers opportunities for continuous learning and skill development through training courses to support the post holder’s career progression within the organisation.

DUTIES AND RESPONSIBILITIES:

• Employee related administration such as letters and file notes, references, adjustment forms, flexible working applications, right to work checks, DBS checks.
• Providing accurate and professional HR information.
• Generating offer letters and contracts of employment and managing the new starter process.
• Managing the leaver process.
• Managing the recruitment process including advertising, pre-screening, arranging interviews and making verbal offers.
• Supporting the Senior HR Advisor with disciplinary, grievance and absence management casework by preparation of documents, analysis of information and preparing reports.
• Providing information on the Company policies and procedures.
• Keeping all departmental documentation and forms up to date.
• All general HR administration including HR minute taking when required
• Assisting to identify any areas needed for improvement.
• Supporting with HR training workshops and meetings when required.
• Work on Ad Hoc HR projects with the Senior HR Advisor aligned with the people strategy when required.
• Helping to ensure an inclusive culture is imbedded across the business.
• Ensuring GDPR criteria is met and followed.
• Managing the HR inbox and escalating to Senior HR Advisor when necessary.
• Supporting PCN practices with HR queries if required.

13. CARRY OUT ANY OTHER DUTIES AS REASONABLY REQUIRED BY THE TEAM LEAD, PCN/ FEDERATION, CLINICAL DIRECTOR OR PRACTICE MANAGER.

This is not intended to be an exhaustive list of responsibilities, and it is expected that you will participate in a wide range of activities.