About the job

• Job summaryHR Operations is at the heart of the employee experience at DCMS, supporting colleagues and managers across a wide range of key moments throughout their employment journey.We are a friendly, collaborative and supportive team who genuinely enjoy working together. As an HR Adviser, you’ll be trusted to manage your own work, use your judgement and take ownership, while always having the support and knowledge of the wider team around you. No two days are quite the same, which creates plenty of opportunities to learn, develop your HR knowledge and build experience across a broad range of people matters.We are always looking at how we can improve the way we work, whether that’s simplifying our processes, making better use of our systems and data, or improving the service we provide to our customers. We encourage everyone in the team to contribute ideas and help shape how our services develop.What makes HR Operations particularly special is our people. We work hard, support one another and share a real commitment to delivering a knowledgeable, inclusive and high-quality HR service across DCMS.Job descriptionHR Advisers provide support across a broad range of HR activities, taking ownership of their work and delivering a high-quality service to colleagues and managers across the Department. Some of the areas you could be involved in include:Managing a varied caseload of joiners, movers and leavers, ensuring an excellent customer experience and responding to HR queries in a timely and professional manner.
• Leading HR drop-in Q&A sessions and delivering face-to-face upskilling sessions to colleagues and managers across the Department.
• Delivering HR induction sessions for new starters, providing key information and guidance to support a positive onboarding experience.
• Investigating and resolving pay and pension queries, including underpayments and overpayments, working with relevant teams to reach a resolution.
• Developing a strong understanding of departmental HR policies and procedures and providing clear, accurate guidance to business areas.
• Contributing to the continuous improvement of HR systems, processes and ways of working, identifying opportunities to make our services more efficient and user-friendly.
• Person specificationThe ideal candidate would have the following key skills and experience, please note that desirable skills will only be used in the event of tied candidates:Essential requirements:Excellent customer service skills demonstrated within a fast paced environment.
• Competent using M365 and Google Workspace Patience and the ability to remain calm in stressful situations.
• Excellent communication skills able to handle challenging conversations with confidence and sensitivity.
• Desirable Skills:User experience of HR and Payroll systems, preferably iTrent.
• Experience of providing first line support to system users helping with general enquiries, signposting to policies.
• Experience of working in an HR environment/ managing a caseload and working to deadlines.
• We are running an information session where prospective applicants can find out more about the role. This will be hosted by Frances Gyang, and will take place on:10th November 2026, 11am
• The session will be an opportunity to hear more about the role, the team and wider directorate and the department. It will also be an opportunity for you to ask any questions.Please register your interest by filling out this Registration form and you will be sent an invitation. Invites will only be sent after this deadline has passed. Please note that the session will not be recorded and will not focus on the DCMS recruitment process - please direct any queries that you have on this topic (timelines, reasonable adjustments, onboarding etc) to resourcing.team@dcms.gov.ukBehavioursWe'll assess you against these behaviours during the selection process:Delivering at Pace
• Working Together
• Communicating and Influencing
• Managing a Quality Service