HR and People Operations Coordinator at F&M Bank

Archbold, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

28 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Human Resources, Administrative Support, Data Integrity, Employee Engagement, Onboarding, Compliance, Payroll Processing, Communication, Microsoft Office Suite, Analytical Skills, Collaboration, Customer Service, Time Management, Problem Solving, Confidentiality, Process Improvement

Industry

Banking

Description

Description POSITION SUMMARY: The HR & People Operations Coordinator plays a pivotal role in supporting F&M Bank’s modern, best-in-practice HR, People, & Culture team—a team transforming HR from within our department outward. Reporting to the Chief People Officer, this position provides administrative, tactical, and coordination support to both the Chief People Officer and the two People Operations Managers. The Coordinator ensures the smooth, accurate, and timely execution of HR processes across onboarding, compliance, systems, and employee engagement. As a trusted partner and connector, this role helps keep the HR & People Operations function running with excellence—maintaining data integrity, supporting employee lifecycle activities, and contributing to a consistent, high-quality employee experience across all locations. The HR & People Operations Coordinator is an essential contributor to F&M’s mission to nurture lasting relationships through service, precision, and professionalism. As F&M’s HR/People Operations function continues to evolve, this role may adapt to support additional operational, or systems initiatives aligned with HR/People modernization efforts. This role follows a hybrid schedule, typically working on-site several days per week with flexibility for remote collaboration as determined by the Chief People Officer. OBJECTIVES OF THIS ROLE: Deliver excellent customer service by answering employee requests and questions in a timely and professional manner, contributing to a positive employee experience. Serve as the Paylocity system champion for HR data accuracy, onboarding workflows, surveys, and reporting. Collaborate closely with the CPO, People Operations Managers, Payroll/Benefits/HRIS Specialist to continuously improve Paylocity usage and process automation. Support the coordination and documentation of HR processes, working cross-functionally with both People Operations Managers (employee relations, compensation, process optimization, performance management, employee engagement, people development). Provide administrative and logistical support to the Chief People Officer and HR leadership team. Support compliance tracking, reporting, and audits to ensure consistency across all F&M locations. Serves as the backup for payroll processing and maintains payroll records and related reports. May work with Paylocity (HRIS/payroll vendor) to resolve problems. Provide administrative support to HR team as requested Serves as the primary or back up to the HR inbox responses as determined by leadership Acquire and maintain knowledge by attending educational workshops, webinars and reading publications pertaining to HR. Comply and satisfactorily pass tests for bank policy and regulations that apply to position. RESPONSIBILITIES: Employee Lifecycle Coordination & Onboarding Complete new hire onboarding, initiate background checks, credit/drug screenings, and I-9 verifications. Ensure onboarding checklists are complete and accurate; collaborate with People Operations Managers to confirm end-to-end completion. Support processing of transfers, terminations, and employee status changes, maintaining file accuracy and compliance. Issue exit surveys in Paylocity and assist with exit data and reporting. Maintain employee personnel files (digital and paper) and oversee document retention schedules. Coordinate closely with the Learning & People Development Partner/Education Development Specialist on orientation scheduling, LMS assignments, and onboarding surveys & feedback to ensure a seamless and consistent new-hire experience. HRIS & Data Integrity (Paylocity Champion) Serve as Paylocity administrator for onboarding workflows, surveys, and reporting. Maintain employee and position data, job grades, and compensation structures in Paylocity. Provide administrative and research support for F&M’s compensation program, including maintaining accurate pay grade data, conducting market salary research using vendor platforms, and assisting with annual compensation review preparation and documentation under the guidance of the Chief People Officer or People Operations Managers. Create and maintain reporting templates and generate reports for the CPO and People Operations Managers. Ensure HRIS self-service portal content remains accurate and up to date. Support year-end filing, quarterly goals reporting, and HR data requests. Partner with the Payroll/Benefits/HRIS Specialist to ensure system accuracy and resolve issues. Compliance, Audits, & Recordkeeping Maintain labor law postings for all branches; coordinate updates with JJ Keller. Support quarterly self-audits, internal audits, and data collection for external reviews. Track compliance deliverables and ensure adherence to retention and confidentiality standards. Maintain invoice records and assist with reconciliation and budget tracking. Serve as backup for payroll processing and record maintenance. Employee Relations, Documentation & Policy Support Provide administrative and documentation support for employee relations processes, including corrective actions, performance improvement plans (PIPs), exit interviews, and HR investigations under the guidance of the Chief People Officer or People Operations Managers. Maintain confidentiality, accuracy, and timely organization of HR records, investigation files, and performance documentation to ensure compliance with internal policy and applicable laws. Assist in drafting, distributing, and filing HR policies, employee communications, and handbook updates as directed. Reinforce a culture of professionalism, respect, and direct communication by handling sensitive information with discretion and integrity. Employee Experience, Recognition, & Engagement Support Coordinate employee recognition programs including service anniversaries, birthdays, and monthly Town Hall slides. Manage the Service Award program, file feeds, and follow-ups with leaders. Support planning for employee events such as the annual employee outing, Jeans Day donations, and United Way programs. Partner with the People Operations Managers to research and present community donation ideas. Maintain relationships with Community Relations and Business Development for engagement initiatives. Reporting, Communication, & Administrative Support Provide regular reporting to People Operations Managers on surveys, onboarding accuracy, and compliance deliverables. Support creation of HR dashboards, data summaries, and Town Hall submissions. Manage the HR inbox as primary or backup responder, ensuring timely and professional communication. Provide administrative and logistical support to the CPO and HR leadership team, including scheduling, meeting minutes, and supply management. Coordinate birthday communications and general HR announcements. Provide administrative and logistical support to functional areas such as payroll, benefits, HRIS, and recruiting/talent acquisition, as directed by the Chief People Officer or People Operations Managers, to ensure cross-functional coverage and operational continuity. Collaboration & Continuous Improvement Partner cross-functionally with both People Operations Managers to streamline HR processes and drive consistency. Identify and recommend process improvements to enhance efficiency and employee experience. Attend HR trainings and webinars to build ongoing professional knowledge. Uphold confidentiality, professionalism, and F&M’s mission to nurture lasting relationships. Requirements QUALIFICATIONS:EDUCATION and/or EXPERIENCE High School Diploma or GED equivalent required; Associate’s degree in Human Resources, Business Administration, or related field preferred. Minimum of 2 years of experience in administrative support, human resources, recruitment, office management. Experience with HRIS, ATS, Payroll systems (Paylocity preferred). Banking or financial services experience a plus, but not required. ADDITIONAL REQUIREMENTS: KNOWLEDGE AND SKILLS Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and virtual collaboration platforms (Webex preferred; Zoom, Teams, etc.). Strong attention to detail, organization, and ability to manage multiple priorities with accuracy. Effective written and verbal communication skills for interaction with employees, leaders, auditors, and external vendors. Analytical mindset with ability to independently research issues, resolve problems, and recommend improvements. Demonstrated discretion and confidentiality in handling sensitive information. Collaborative and team-oriented; builds strong relationships across departments. Service Orientation: Provides responsive, accurate, and empathetic support to internal customers; delivers a positive employee experience that reflects F&M’s “One Team” culture. Customer Focus: Anticipates and responds promptly to employee and leadership needs while maintaining professionalism, accuracy, and confidentiality; actively works to ensure a positive employee experience in every interaction. Excellent time management, follow-through, and task prioritization skills in a fast-paced environment. High integrity, professionalism, and accountability. Demonstrates curiosity and a growth mindset; continuously seeks to learn and improve. Approaches situations tactfully and respectfully when interacting with leaders and teammates. Positive, solutions-oriented attitude aligned with F&M’s “One Team” culture and commitment to continuous improvement. CERTIFICATES, LICENSES, REGISTRATIONS Valid driver’s license; ability to travel to F&M branches/offices as needed. COMPLIANCE: As generally applicable to F&M Bank and commensurate with these job functions, this job role includes accountabilities for following Bank policies and related procedures, as well as regulatory requirements involving federal and state laws, regulations, and related guidance. Compliance with Bank Secrecy Act (BSA), including accurate completion of Currency Transaction Reports (CTR) when applicable, Anti-Money Laundering Act (AML), Office of Foreign Asset Control (OFAC) and the USA PATRIOT Act. Adhere to Customer Identification, Customer Due Diligence and reporting of suspicious activities to the BSA Department. NON-EXEMPT/HOURLY COMPETENCIES: Job Knowledge: Understands duties and responsibilities, possesses necessary job knowledge and technical skills, maintains job knowledge current. Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow. Attendance: Employee is expected to adhere to the attendance and break policy and communicate with your supervisor about anticipated time off or modifications to break times.

Responsibilities

The HR & People Operations Coordinator supports the HR team by ensuring smooth execution of HR processes, including onboarding, compliance, and employee engagement. This role also involves maintaining data integrity and providing administrative support to HR leadership.