INTRODUCTION

Are you passionate about people, problem-solving and providing first-class support? We’re looking for a motivated HR Assistant to join our People Team in Leeds.
Reporting into one of our Team Leaders, you’ll be part of a friendly, collaborative group who are at the heart of delivering excellent HR services across the business.
From resolving first-line queries to keeping processes running smoothly, this role is perfect for someone who thrives under pressure, enjoys variety, and takes pride in delivering great customer service with accuracy and care.

WHO WE ARE LOOKING FOR

We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will:

• Have excellent communication skills, both written and verbal with attention to detail.
• Have the ability to influence, engage and build working relationships with stakeholders.
• Be proficient with IT and able to use Microsoft Outlook, Excel and Word, with HR systems experience desirable.
• Have experience of working in a service centre environment with a passion to deliver great customer service.

WHAT YOU WILL BE DOING

• Action HR administrative tasks in William Hill’s SAP SuccessFactors system, such as new starter process and updating employee and job information.
• Maintain all employee personnel files using the online filing system, ensuring full adherence to document retention guidelines in line with GDPR.
• Triage and resolve or escalate people queries via phone or email as required within the agreed SLAs and KPls.
• Provide excellent customer service to our people and help guide them through situations, providing the highest levels of resolution, support and customer satisfaction.
• Work closely with other departments, such as Payroll, Systems, L&D and Recruitment, as well as Business Managers and our people, to ensure complete adherence to processes and collaborative working.
• Propose process improvement ideas which can reduce time, improve accuracy, or enhance controls.
• Support ad-hoc processes and projects as and when required.
• Support others within the team and work collectively when needed.

Our roles offer more than just a job, you’ll become part of the evoke family! We have created an environment where our people can thrive. Check out some fantastic benefits on offer:

• Family Support Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.
• Perks and discounts Discounts at a range of high-street retailers
• Financial Competitive salary, pension, and bonus schemes.
• Health & wellbeing Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.
• Hybrid working Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up