ABOUT US

The Information Commissioner’s Office (ICO) is the independent regulator of information rights. In a data-driven world, we provide advice, guidance, and support to organisations enabling compliance with their obligations, as well as protecting individuals and their personal data.
As an employer, we are passionate about making a positive difference to the lives and careers of our people, and we empower you to be curious, impactful, collaborative and respectful.

JOB DESCRIPTION

The HR Shared Services Team is the first point of contact for ICO employee and manager HR enquiries and operational HR Services.
The HR Assistant is embedded within the team and is responsible for the provision or administrative HR support and accurate and timely response to enquiries from colleagues.

ABOUT US

The Information Commissioner’s Office (ICO) is the independent regulator of information rights. In a data-driven world, we provide advice, guidance, and support to organisations enabling compliance with their obligations, as well as protecting individuals and their personal data.
As an employer, we are passionate about making a positive difference to the lives and careers of our people, and we empower you to be curious, impactful, collaborative and respectful.

JOB DESCRIPTION

The HR Shared Services Team is the first point of contact for ICO employee and manager HR enquiries and operational HR Services.
The HR Assistant is embedded within the team and is responsible for the provision or administrative HR support and accurate and timely response to enquiries from colleagues.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

KEY RESPONSIBILITIES

• Provision of timely and accurate advice to colleagues in response to HR policy and process enquiries. Escalation of any complex queries or complaints via line management chain.
• Administration of learning and development activities.
• Timely and accurate processing of basic HR transactions, ensuring any supporting documents are correctly completed and filed.
• Creation of Purchase Orders as requested to enable supplier payments in relation to People Services contracts.
• Provision of administrative support to the People Services team as required.
• Provision of good customer service to all colleagues, managing expectations sensitively and communicating clearly, regularly and at an appropriate level, in writing and verbally.
• Develop and maintain relationships with relevant external stakeholders as required; providing information and ensuring processes are completed within stipulated timeframes and compliant with the ICO’s policies.
• To perform local record management duties and ensure compliance with retention schedules by weeding records.
• To monitor, sift and respond where appropriate to enquiries and service requests
• To maintain relevant management information using spreadsheets, logs and databases as required
• Undertake such other duties that are required and are commensurate with the role.

KEY RESPONSIBILITIES

• Provision of timely and accurate advice to colleagues in response to HR policy and process enquiries. Escalation of any complex queries or complaints via line management chain.
• Administration of learning and development activities.
• Timely and accurate processing of basic HR transactions, ensuring any supporting documents are correctly completed and filed.
• Creation of Purchase Orders as requested to enable supplier payments in relation to People Services contracts.
• Provision of administrative support to the People Services team as required.
• Provision of good customer service to all colleagues, managing expectations sensitively and communicating clearly, regularly and at an appropriate level, in writing and verbally.
• Develop and maintain relationships with relevant external stakeholders as required; providing information and ensuring processes are completed within stipulated timeframes and compliant with the ICO’s policies.
• To perform local record management duties and ensure compliance with retention schedules by weeding records.
• To monitor, sift and respond where appropriate to enquiries and service requests
• To maintain relevant management information using spreadsheets, logs and databases as required
• Undertake such other duties that are required and are commensurate with the role.