HR Assistant at PartnerHero

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

HR Administration, Benefits Coordination, Insurance Management, Data Entry, Communication Skills, Attention to Detail, Confidentiality, Microsoft Excel, Google Platform, HRIS, UKG, Sprout HR

Industry

Outsourcing and Offshoring Consulting

Description

Role Details Work Schedule: Monday-Friday Work Type and Location: Hybrid (Metro Manila) Expected Start Date: Februrary 5, 2026 About Us Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps. More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together. Welcome to Crescendo. Welcome to what’s next. About the Role The HR Assistant will be responsible for the end-to-end administration of employee benefits, specifically focusing on HMO, Group Life Insurance (GLI), and Medicine Availment programs. This role is critical in ensuring a seamless transition of tasks previously managed by an external broker and providing administrative support during our HRIS migration from UKG to Sprout HR. What You'll Do Benefits & Insurance Administration (HMO & GLI) Manage the enrollment, amendment, and deletion of members in the HMO and GLI provider portals. Coordinate the distribution of physical and digital health cards to employees. Act as the primary point of contact for employee inquiries regarding coverage, claims reimbursement, and hospital coordinates. Audit monthly billing statements from providers against the active headcount to ensure 100% billing accuracy. Facilitate the Medicine Availment process, including document verification and coordination with partner pharmacies or reimbursement channels. HRIS Maintenance & Data Integrity Assist HR Coordinators in daily data entry and updates in UKG and SproutHR to ensure employee records are current. Support the transition to Sprout HR by assisting in the cleanup and migration of timekeeping and leave management data. Assist HR Coordinators to perform regular audits between the two systems to ensure synchronized data (e.g., ensuring a new hire in UKG is correctly reflected in Sprout HR). General Administrative Support Prepare and issue various HR-related certificates (e.g., Certificates of Employment with Compensation). Maintain organized digital and physical filing systems for employee benefit records. Assist HR Coordinators in preparing reports related to overtime, leave utilization, and benefit costs. What We Expect From You Education: Bachelor’s degree in Human Resources, Psychology, Business Administration, or a related field. Experience: At least 1–2 years of experience in HR administration, preferably with a focus on benefits or insurance coordination. Can be a fresh graduate with previous background on administrative tasks and highly trainable. Technical Skills: * Proficiency in MS Excel, Google Platform Prior experience with an HRIS (specifically UKG or Sprout HR) is a significant advantage. Competencies: * High attention to detail (crucial for insurance enrollment and billing). Strong communication skills for explaining complex benefits to employees. Ability to handle sensitive and confidential health information with discretion. Company Culture Is At Our Core Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other. Care for others: Empathy is a key driver. When people thrive, so does the mission. Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward. Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next. Take ownership: Bold choices with integrity at the core—that’s how impact lasts. Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning. Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai. PRIVACY NOTICE Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes. To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

Responsibilities

The HR Assistant will manage employee benefits administration, focusing on HMO and Group Life Insurance, and support the HRIS migration process. This role includes auditing billing statements and assisting with data integrity in HR systems.