HR Associate at Aristocrat Gaming

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

21 Aug, 26

Salary

0.0

Posted On

23 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, HR Systems, AI-Powered Service Tools, Case Management, Knowledge Management, HR Policy Communication, Data Reporting, Process Optimization, Confidentiality, Multitasking, English Communication, Chatbot Content Creation

Industry

Gambling Facilities and Casinos

Description

Aristocrat leads the way in gaming content and technology across the globe. Ou As an HR Associate within the Information Technology division, you will play a key role in progressing our People & Culture initiatives. You will contribute to improving employee support and service delivery. This role suits passionate individuals dedicated to using modern technology to transform HR functions and employee experiences! What You'll Do Deliver outstanding customer support when responding to P&C questions from employees, P&C business partners, and managers through various intake channels including email, chat, phone, and AI-powered service platforms. Resolve inquiries accurately and timely by accessing knowledge guides and information in multiple HR systems, including chatbot and AI-assisted knowledge tools where applicable. The role involves supporting the UK Region and requires working in UK shifts accordingly. Apply a case tool to capture all inquiries, customer information, case data, and updates. Communicate the resolution to the requestor or bring up more complex issues to the appropriate team. Process transactions by collecting required information from the employee, manager, or HR or equivalent experience. Effectively communicate HR policies and programs while explaining sophisticated subjects in a clear and user-friendly way. Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs). Update the conversation and resolution provided on the helpdesk tool. Support adoption and day-to-day use of AI-powered service tools and chatbot solutions to improve response quality, consistency, and speed. Identify common inquiry themes and contribute to chatbot content, knowledge articles, and response templates to improve self-service and reduce repetitive cases. Review AI- or chatbot-generated responses for accuracy, tone, compliance, and appropriateness before or after delivery, as required by process. Partner with internal teams to flag gaps, trends, and improvement opportunities in knowledge content, chatbot workflows, and employee support journeys. Use data and reporting insights to help optimize service delivery, employee experience, and digital support channels. Ensure the careful and appropriate use of AI tools while safeguarding sensitive and confidential employee information. What We're Looking For Bachelor’s Degree in IT, Business, or related field or equivalent work experience. Excellent verbal and written communications in English. Prior experience working in an HR contact center/shared service or operations environment supporting inquiries and transactions across multiple HR or P&C functions is preferred. A sincere enthusiasm for assisting an HR or People & Culture operations team. Enthusiasm for providing high-quality customer service, combined with adaptability and flexibility. Ability to multitask and work effectively and efficiently, delivering high-quality work in a fast-paced, changing work environment. Ability to appropriately handle employee information that is both confidential and sensitive. Works under general direction; must be able to work independently. Ability to apply knowledge guide materials in performing research and answering inquiries. Expertise working with digital tools, HR systems, and technology-enabled support platforms, including chat and AI-assisted tools. Interest in investigating and adopting new technologies including AI, automation, and chatbots to improve employee support and operational efficiency. Excellent judgment to validate information, identify when a blocking issue arises, and ensure AI-supported outputs meet policy, quality, and compliance standards. Experience giving to knowledge management, chatbot content, service improvement, or process optimization is a plus. Why Aristocrat? Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play. We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V World Leader in Gaming Entertainment Robust benefits package Global career opportunities Our Values All about the Player Talent Unleashed Collective Brilliance Good Business Good Citizen Travel Expectations None Additional Information At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship. Aristocrat Leisure Limited (Aristocrat) is a global entertainment and content creation company powered by technology to deliver world-leading casino and mobile games. Listed on the Australian Securities Exchange (ASX), Aristocrat (ASX code: ALL) is headquartered in Sydney, Australia, with over 7300 employees working in more than 20 locations across the globe. Aristocrat offers a diverse range of products and services including electronic gaming machines, casino management systems, mobile games and online real money games, including iLottery. Aristocrat has seven corporate functions and three reporting segments that span regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money gaming (Aristocrat Interactive). Our game and product portfolios collectively entertain millions of players worldwide every day. Across our global enterprise, Aristocrat aims to create long-term sustainable value for all stakeholders by upholding our core values and producing the world’s best gaming content. Our people-first mindset prioritises the safety and wellbeing of our people. We have ambitions to be an industry leader in responsible gameplay and we invest in employees’ development and offer career pathways, so they have what they need to do their best work at Aristocrat. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us every day. We are excited about the future of Aristocrat and united by our mission and we invite everyone to join us as we bring joy to life through the power of play! Aristocrat Leisure Limited or its affiliates worldwide provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any protected characteristic, such as race, color, sex, religion, national origin, physical or mental disability, genetic characteristic, pregnancy, breastfeeding or related medical condition, sexual orientation, gender identity, gender expression, ancestry, citizenship, age, marital, military and veteran status, or any other characteristic prohibited by local, state/provincial or federal law. If you need assistance or accommodation applying for a position, please reach out to helpdesk-recruiting@aristocrat.com. At Aristocrat, sustainability is embedded in our strategy, operations and the values and culture of our teams across the globe. Our Sustainability report provides information on the progress we’ve made each year, across our four strategic sustainability pillars – Good Governance & Responsible Business, Empowering Safer Play (formerly responsible gameplay), Operational Sustainability & Climate, and People & Community. You can read more about our progress here: https://www.aristocrat.com/sustainability/

Responsibilities

Provide high-quality customer support for HR inquiries using AI-powered tools and various intake channels. Contribute to the optimization of HR service delivery by managing knowledge articles and improving chatbot workflows.