Overview:
Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.
Responsibilities & Requirements:

JOB SUMMARY:

This position will provide Human Resources support services to all Kettering Health Network employees with a high level of effectiveness, efficiency, and a focus on customer service. Works independently with direction from the leader. This position is responsible for taking and responding to all inquiries from employees as well as conducting basic HR transactional activities. This position will drive customer questions and/or issues to resolution or escalate items needing specialized or advanced support.

JOB REQUIREMENTS:

Minimum Education - High School Diploma. Associate’s degree preferred.
Minimum Work Experience -1 year of related experience
Required Skills - Proficient with a variety of software programs including MS Office, Excel, Access, and Word. Strong communication, problem-solving, critical thinking, and resolution skills. Must be able to multi-task, maintain confidentiality, work independently, and have good organizational skill

ESSENTIAL FUNCTIONS:

• Resolve general employee HR-related inquiries (e.g., how much PTO do I have left?)
• Create, document, close, and/or escalate cases in ServiceNow based on internal operating procedures
• Handle intake for payroll and benefit-related inquiries
• Stay informed on manager and HR notifications and updates
• Research multiple systems to find accurate answers to best assist KH employees
• Fill out verification of employment and Public Service Loan Forgiveness forms
• And other duties as assigned