OVERVIEW

People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.
But at the heart of our business is our people.

SAFETY, SECURITY, WELLBEING AND COMPLIANCE:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
Please see the attached job description for further details on safety, security, wellbeing & compliance.

ROLE PURPOSE

We are looking for an experienced and confident HR Business Partner to join our team at London Heathrow. Reporting to the Head of People, this role is at the heart of our operation, providing expert guidance and support across all people matters, with a strong focus on employee relations and industrial relations.
You will act as a trusted partner to managers and employees, leading on complex ER cases, supporting trade union engagement, and ensuring fair and consistent application of policies. With Heathrow’s fast-paced and unionised environment, you will play a key role in maintaining constructive industrial relationships while also driving initiatives that support employee wellbeing, engagement, and performance.
If you are passionate about making a difference through positive employee relations, and thrive in a dynamic operational environment, this role offers a unique opportunity to have a real impact at one of the world’s busiest airports.

WHAT YOU WILL BE DOING

• Act as a trusted advisor to the LHR Ground Handling leadership team, providing expert guidance on all aspects of HR with a strong emphasis on employee relations (ER) and industrial relations (IR), including employment law, equal opportunities, and associated legislation.
• Lead and manage complex ER cases (disciplinary, grievance, absence, performance) ensuring consistency, fairness, and compliance.
• Build and maintain constructive relationships with trade unions, supporting negotiations on pay, terms and conditions, and procedural matters, as well as collective consultation exercises.
• Support business change initiatives, including restructures, TUPE transfers, and redundancy programmes, ensuring compliance with legislation and best practice.
• Work closely with the Head of People to deliver an effective HR partnering service (Employee Relations, Resourcing, Reward, Learning & Development).
  Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information