Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.
Sumsub has over 4000 clients across the fintech, crypto, transportation, trading and gaming industries including Duolingo, Bitpanda, Wirex, Avis, Exness, Flippa, italki, Bybit, LBANK, Gett, Kaizen Gaming, and TransferGo.
Our products are recognised by industry leaders like Gartner’s Magic Quadrant, Forrester Wave and Frost Radar.
We are looking for a strategic and hands-on HR Business Partner to support our Customer Operations department - one of the fastest-growing and most dynamic teams at Sumsub. This role is key to driving employee growth, development, and organizational effectiveness, ensuring our people thrive in a fast-paced, customer-focused environment.

STRONG EXPERIENCE WORKING WITH DIVERSE TEAM DYNAMICS AND CULTURES.

• Strong collaboration skills with the ability to partner with leads, L&D, and employees at all levels.
• Fluent in English
• IT, SaaS, or fintech experience preferred (but open to strong HRBPs from other fast-paced industries).

WHAT YOU WILL BE DOING:

• Design and implement career growth frameworks, leveling matrices, and salary structures in collaboration with team leads.
• Oversee 360-degree feedback cycles and follow-ups to ensure actionable career development plans.
• Partner with L&D to develop learning tracks (management, support, professional skills) and monitor program adoption & impact.
• Work closely with leadership on talent reviews, promotions, and succession planning.
• Define clear development paths for team members, ensuring alignment with company objectives.
• Assess training effectiveness and refine learning programs based on business needs and employee feedback.
• Support hiring & onboarding strategies to ensure seamless team growth.
• Drive engagement and retention initiatives, identifying key trends and challenges.
• Manage offboarding processes, ensuring valuable insights for continuous improvement.

PRIOR EXPERIENCE AS AN HRBP, PEOPLE PARTNER, OR SIMILAR ROLE IN A HIGH-GROWTH, INTERNATIONAL ENVIRONMENT.

• Proven track record in levelling, performance management, L&D, and career pathing.