REQUIRED SKILLS AND QUALIFICATIONS

• Excellent communication and interpersonal skills, ethics, and cultural awareness
• Thorough knowledge of provincial employment standards and human rights legislation, Canadian immigration processes, and HR procedures and policies
• Excellent communication and strong attention to detail
• Resourceful mindset and keen problem-solving skills
• Strong leadership skills to coach, mentor, and motivate teams, fostering a high-performance culture and continuous development
• Ability to manage multiple priorities and shift priorities as needed
• A genuine desire to help people and work as part of a team

PREFERRED SKILLS AND QUALIFICATIONS

• Bachelor’s degree (or equivalent) in human resources, business, or a related field
• A minimum of 4 years of proven success in an HR department, preferably for a retail organization
• Previous experience leading a team of HR professionals
• Advanced knowledge of Applicant Tracking Systems and HRIS (experience with iCIMS, Workforce Now, Workforce Manager and ADP preferred), with ability to learn new technology, as needed
• Some payroll knowledge beneficial
• Advanced excel skills required with proficiency in Microsoft Office and PowerPoint

OBJECTIVES OF THIS ROLE

• Assist in developing and executing personnel procedures and policies and provide guidance and interpretation for business operations.
• Participate in development of HR objectives and systems, including metrics, queries, and ongoing reports for company requirements.
• Suggest new procedures and policies for improving the associate experience and the efficiency of the HR department.
• Ensure compliance with local and national regulations and applicable employment laws, and update policies and procedures when necessary.
• Provide guidance, coaching, and development support to the Learning Centre/HR Team, fostering growth and enhancing learning initiatives.

RESPONSIBILITIES

• Manage applicant tracking system; assist in full-cycle recruitment, including job postings, campaign management, vendor relationship management, pre-screening and submitting job offers.
• Make recommendations for a company-wide recruitment strategy to ensure maximum effectiveness while minimizing expenses.
• Support employee engagement initiatives and ensure a positive EVP, making Leon’s an employer of choice.
• Prepare paperwork and schedules for smooth new-hire onboarding process, coordinating with cross-functional departments to deliver an exceptional first-day experience for new hires.
• Handle all administrative tasks for onboarding, new-hire orientations, and exit interviews, including HRIS data entry and audits for accuracy and compliance.
• Provide a dedicated and effective HR advisory service to associates, support associate relations, research appropriate legislation and make recommendations in response to HR queries and ensure the utmost discretion in safeguarding confidential associate information.
• Assist in updates to the associate handbook, operations manual, health and safety policies and procedures, company directory, and organizational chart, support policy development and administration.
• Champion health and safety initiatives across the organization, providing national support while actively contributing as a member of the Home Office Joint Health and Safety Committee (JHSC) to promote a safe and compliant workplace.
• Administration of internal LMS, including management of permissions, document repository, development, updates and tracking of online training programs, ensuring mandatory learning is completed and compliance requirements are met.
• Support learning and development by assisting in the creation of operational learning modules, as well as developing leadership learning tracks and programs to ensure the ongoing development if new and existing associates; support individual development plans based on performance goals and corrective actions. Make recommendations for position-specific learning as well as programs for managers-in-training, support the operations and sales leadership teams with strategies for succession planning and the development of an internal leadership talent pool.
• Capture and publish engaging onsite videos to support contests, learning initiatives, new programs, and other key communications, collaborating with a third-party editor to ensure high-quality production and alignment with the overall communication strategy.
• Provide guidance and support on associate relations matters, including conducting investigations, addressing workplace concerns, and ensuring fair and consistent resolution of issues.
• Assist with immigration processes, applications (including LMIA, RCIP, AIP, etc), and employment verification letters, while ensuring compliance with relevant regulations.
• Serve as a positive and influential force within the organization by building strong relationships across departments, fostering collaboration, and actively networking to drive engagement and alignment with business goals.
• Additional projects as assigned.