Total Care and Support is an outsourced service provider, specialising in contact centre, logistics and telecoms engineering.
The company provides a range of outsourcing solutions such as inbound and outbound sales, cross selling, order processing, technical support, customer support, tele-marketing, telecoms engineering and system development. Our clients are extremely fast growth communications businesses, working in the Technology sector.

SKILLS AND EXPERIENCE REQUIRED

Experience in managing change projects and handling complex employee disputes
dispute resolution / negotiation experience is required.
Ideally some experience of handling of Employment Tribunal cases
Ability to influence stakeholders on HR decisions.
Experience in dealing with a wide range of operational HR issues within a fast growth business
CIPD Level 5 or equivalent
Detailed understanding of employment law, ER issues and their resolution, HR policy and legal process/procedures knowledge is essential
Several years’ experience ideally gained in a senior HR capacity
Job Types: Full-time, Permanent
Pay: £50,000.00-£60,000.00 per year

Benefits:

• On-site parking

Licence/Certification:

• CIPD (required)

Work Location: In perso

PLEASE NOTE THIS ROLE IS OFFICE BASED, WE ARE NOT ABLE TO OFFER HYBRID WORKING

The HR BP will report to the MD and HR Manager. We are looking for an experienced professional with the ability to work across the group, owning people processes across the full life-cycle. The HRBP will also have input in to HR policies and procedures; implementing them and taking full ownership and accountability of all people related processes. Liaising closely as required with our internal Legal team and senior managers on matters including recruitment, onboarding, development, people management and all matters relating to legal and HR policy / process implementation within the group. You will personally deal with colleagues and line managers in a variety of ways to support the business in its’ aims of maximising retention, morale, growth and development.
We are currently undergoing significant growth and you will support reviews and improvements of all operational processes while ensuring the smooth integration of policy, systems, and processes.

KEY RESPONSIBILITIES OF THE HR BUSINESS PARTNER

Work with Senior Managers and stakeholders to implement HR operational strategy and policy
ensuring that template documents are professional and coCreate strategic ways to improve employee relations and company growth
Work with Operational Support and the HR Manager to identify necessary changes.
Collaborate with the HR Manager on any assigned areas as required to draft, update and implement new HR / company policy in accordance with industry regulations and best practice
Collaborate with the HR team and hiring managers to ensure all new employees receive a highly professional, personable and smooth onboarding experience
Work with Operations Support, the HR team and line managers to provide all colleagues with the right support and guidance to maximise their potential in their roles, and to progress where appropriate
Maintain an up to date understanding of laws and regulations to ensure continued compliance.
Ensure effective and timely resource delivery to all areas of the business across all regions by attracting, retaining and developing talent, including through building a strong employer brand
Seek feedback from those involved in recruitment and suggest improvements to streamline the process
Set objectives for the line management / operations support / HR team and track progress
Monitor key HR metrics
Act as a consultant to managers and staff regarding policies and procedures
Manage and conduct escalated disputes from time to time, and deal with employee issues appropriately and at an early stage wherever possible, thus minimising escalations.
Working with HR project team developing project specific processes in relation to onboarding and induction.
Actively manage, contribute or procure the correct resource for a multitude of HR activities / projects to support business performance.
Help to manage manpower strategy as budgeted.