HR Connect Inquiry Management Junior Analyst at Citi

Budapest, Central Hungary, Hungary -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, HR Business Processes, Process Improvements, Analytical Skills, Attention to Detail, Written Communication, Verbal Communication, Teamwork, Judgment, Initiative, Self-Service Tools, Service Delivery Documentation, Project Participation, Deadline Management, Complex Case Resolution

Industry

Financial Services

Description

Provide efficient service to employees and other partners via case, phone and chat interactions with the highest level of customer experience focus Identify opportunities to serve employees beyond initial requests to ensure all possible current and future needs are met Schedule work, monitor deadlines and taking actions if needed Use judgement and initiative to address and/or escalate requests in a timely manner Educate employees on how to efficiently utilize self-service tools through direct access channels Ensure and improve service delivery documentation (process maps, training materials, etc.) Assist in process improvement efforts to increase efficiency and employee satisfaction Participate in projects, as needed Report preparation, support resolution of complex cases 1-2 years of relevant experience Working knowledge of HR business processes Experience in identifying process improvements and supporting associated implementation efforts Proven analytical skills and attention to detail required Consistently demonstrates clear and concise written and verbal communication Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements Ability to work in a team-oriented environment Bachelor's degree/University degree or equivalent experience Then apply to discover the true extent of your capabilities. LI-BV1 ------------------------------------------------------ Job Family Group: Operations - Core ------------------------------------------------------ Job Family: Operations Support ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

The role involves providing efficient service to employees through various interactions while ensuring a high level of customer experience. Additionally, the analyst will assist in process improvement efforts and participate in projects as needed.