As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.
We understand that success is achieved through our people, and we are searching for a committed and passionate HR Coordinator to join our growing business on a 12 month FTC.

PURPOSE OF THE ROLE

The HR Coordinator is the first point of contact for the Line Managers into HR Advisory Services. The focus of the role is to provide an excellent customer service to all stakeholders and be responsible for efficiently creating cases in our case management system.

IN THIS ROLE YOU CAN EXPECT TO-

• Triage and effectively manage all calls into the HR Advisory Services with pace, whilst also delivering an excellent customer experience.
• Capture and track all calls on the case and call management system in line with specific workflow processes and SLA’s.
• Conduct outbound calls as required.
• Complete the transactional administration tasks with accuracy and efficiency, which include formal invite letters, Right to Work Administration, Outcome letters and any ad hoc requests.
• Processing of the colleague’s benefits such as Long Service Awards, Staff Discount Cards etc.
• Respond to the inbound emails within set SLA.
• Support colleagues with any technical issues and login in queries.