HR Coordinator (Administrator)

at  Auto General Holdings

POSITIONS ACCOUNTABILITIES

The accountabilities of the HR Coordinator span both the HR Services and Recruitment teams:

Service Delivery:

• Manage the HR email inbox, ZenDesk platform, Slack group chats, ensuring quick turnaround either through responsiveness, redirections, or escalations
• Maintain balance of quality service and adherence to our customers in relation to the HR Contact model and Service Level Agreements
• Respond to and educate (where possible) employees, leaders and other People & Culture team members with regards to queries and options for self-service, utilising relevant email response templates
• Ensure the self-service information available on our Intranet is up-to-date and helpful for employees and leaders
• Provide initial or general interpretation with regards to policies, procedures or legislation

Process and administer employment records:

• Efficient and high-volume transaction processing, including but not limited to new starter onboarding, employee movements, changes to conditions and flexible work requests within relevant People Systems
• Maintain balance of high data quality and adherence to Service Level Agreements when processing employee documentation
• Proactively work with the wider People & Culture teams and track cycle times to ensure adherence to Service Level Agreements and any relevant legislation when processing leader or employee requests
• Proactively follow up employees and leaders to ensure contracts and other HR letters are signed and saved to the employee’s profile
• Other adhoc employee lifecycle processing

Data Quality and Continuous Improvement:

• Identify and action opportunities for process improvement in our HR processes to increase efficiencies for a better customer experience, involving the wider People & Culture team as appropriate
• Contribute to the People Services team’s agreed programs of work and overall People & Culture projects
• Use data reconciliation reports to investigate errors in data between our People Systems, correct or provide a resolution to align the data
• Maintain data accuracy within our People Systems by quality checking all employee data while processing leader and employee requests
• Recognising problem areas, including data errors, breaches of compliance or legislation as they arise and advising the leader

WHAT EXPERIENCE YOU’LL BRING

• General HR knowledge is highly desirable, particularly regarding the recruitment and employee lifecycles
• Desirable, in progress or completed, Human Resources qualification
• Excellent written and verbal communication skills
• Excellent administrative skills, including high attention to detail and accuracy and strong working knowledge of Microsoft/Google Suite packages
• Demonstrated experience of initiative, problem solving and ability to work autonomously
• Demonstrated propensity to discretion and confidentiality
• Demonstrated drive and proactive approach to managing responsibilities
• Ability to manage multiple streams of work and juggle competing priorities
• Ability to research and learn, applying learnings to improve processes and outcomes
• Ability to work effectively and collaboratively with a team and apply a positive attitude to resolving challenges and chasing opportunities.

ABOUT US

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

THE ROLE

The HR Coordinator (Administrator) is responsible for a range of tasks associated with initiating and maintaining the employee lifecycle. As a member of the Payroll & People Systems team, the HR Coordinator uses their technical knowledge and problem solving skills to respond to queries, and action requests in line with company policies, procedures, and relevant legislation. In a role with high business exposure, the HR Coordinator is responsible for providing support to both employees and leaders, contributing to a positive and engaging employee experience.