ABOUT THE TEAM

Our Human Resources team defies all conventional expectations and is a business-connected solutions provider. The work we do directly aligns with the company’s core areas of focus, and we ensure that associates and leaders are ready to support those strategic objectives. Our HR team is comprised of different departments, including Talent Acquisition, HR business partners, Learning & Development, Compensation & Benefits, and Shared Services. We enable meaningful careers for all and build our Associate Workplace Experience!

SUMMARY

This position provides a broad scope of services by efficiently and accurately answering HR questions to internal and external parties, processing a high volume of transactions, and resolving concerns or questions, which include but are not limited to our corporate records system, I-9, benefits and enrollment, unemployment claims, and payroll concerns.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Serve as the initial point of contact for HR-related phone calls from our associates and external applicants. Provide timely and consistent customer service and guidance, which includes researching and resolving issues around the applicant tracking system, I-9 completion, auditing, leave of absence and benefit eligibility issues, and other general HR questions.
• Performs administrative tasks, such as responding to the several shared email boxes, supporting the Associate Assistance Foundation, and other general HR work.
• Maintains all employee records, including responding to employee requests, scanning, uploading, and auditing documents. Works with records vendor for off-site storage needs.

• Resolve sensitive, confidential, and urgent issues within the confines of the law and the established policies and procedures of PetSmart. Processes a high volume of calls and emailsSupport additional HR projects and initiatives as assigned.

EDUCATION AND/OR EXPERIENCE

High school diploma or equivalent required. Minimum of two (2) years of customer service experience preferred. Prior experience in HR or a related field is strongly preferred.

TECHNICAL SKILLS

• Strong verbal communication and active listening skills.
• Ability to articulate information clearly and professionally.
• Demonstrated patience and discretion when handling sensitive or confidential inquiries.
• Intermediate proficiency in Microsoft Office applications (Excel, Word, Outlook).
• Ability to multitask across multiple systems to retrieve information and complete tasks efficiently.
• Ability to work with basic mathematical concepts such as percentages and perform analysis related to payroll and benefits contributions.
• Demonstrated critical thinking and independent judgment in resolving HR-related issues and interpreting plan details.Dealing with fast-paced, sensitive, confidential, and urgent issues. Working to resolve issues within the confines of the law and the established policies and procedures of PetSmart. Processing a high volume of calls and emails

• Serve as the initial point of contact for HR-related phone calls from our associates and external applicants. Provide timely and consistent customer service and guidance, which includes researching and resolving issues around the applicant tracking system, I-9 completion, auditing, leave of absence and benefit eligibility issues, and other general HR questions.
• Performs administrative tasks, such as responding to the several shared email boxes, supporting the Associate Assistance Foundation, and other general HR work.
• Maintains all employee records, including responding to employee requests, scanning, uploading, and auditing documents. Works with records vendor for off-site storage needs.
• Resolve sensitive, confidential, and urgent issues within the confines of the law and the established policies and procedures of PetSmart. Processes a high volume of calls and emailsSupport additional HR projects and initiatives as assigned