HR Delivery Partner (Generalist) AVP at Citi

Heredia, , Costa Rica -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

0.0

Posted On

09 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Human Resources, Employee Relations, Analytical Skills, Bilingual Proficiency, Microsoft Office, ServiceNow, Employment Laws, Labor Regulations, Communication Skills, Risk Assessment, Stakeholder Management, Problem Solving, Process Improvement, Trust Building, Autonomy, Judgment

Industry

Financial Services

Description

The Human Resources (HR) Delivery Partner is an intermediate level position responsible for the delivery of day-to-day HR support in coordination with the Human Resources team. The overall objective of this role is to provide a broad range of HR services to client groups within Citi. Responsibilities: Deliver HR services and build capabilities to drive organizational performance through individuals and managers, as well as possess the mindset to increase process effectiveness and efficiency Responsible for HR delivery and implementation across the employee lifecycle Partner with business managers to resolve Employee Relations (ER) issues, ensuring appropriate actions are taken and risks are assessed Partner with Human Resources Business Partners (HRBPs) and HR Disciplines on HR priorities in respective client populations to ensure delivery and implementation of HR solutions Ensure escalated client/employee issues are resolved with urgency, and employment policies and practices are interpreted consistently Work with all key stakeholders including, HRBPs, manager, employee, Employee Relations (ER), Legal, as well as build and maintain partnerships to foster trust and accountability Resolve moderately complex HR issues conferring with managers when necessary Has the ability to manage ServiceNow including documentation of matters Assist progressively larger or more complex employee populations and participate on cross-Citi projects Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 5-8 years of relevant experience Knowledge of applicable Americas Employment laws and Labor Regulations Working knowledge of industry standards and practices Proficient in Microsoft Office and ServiceNow Demonstrated analytical skills Consistently demonstrates clear and concise written and verbal communication Bilingual proficiency in English and Spanish Education: Bachelor’s degree/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Qualifications: 5-8 years of relevant experience Knowledge of applicable Americas Employment laws and Labor Regulations Working knowledge of industry standards and practices Proficient in Microsoft Office and ServiceNow Demonstrated analytical skills Consistently demonstrates clear and concise written and verbal communication Bilingual proficiency in English and Spanish Education: Bachelor’s degree/University degree or equivalent experience ------------------------------------------------------ Job Family Group: Human Resources ------------------------------------------------------ Job Family: HR Advisors & Generalist ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

Responsibilities

The HR Delivery Partner is responsible for delivering day-to-day HR support and implementing HR services across the employee lifecycle. This role involves partnering with business managers to resolve Employee Relations issues and ensuring compliance with employment policies.