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HR Delivery Team Lead at Citi

Budapest, Central Hungary, Hungary -

Full Time

Start Date

Immediate

Expiry Date

05 Mar, 26

Salary

0.0

Posted On

05 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Change Management, Project Management, Communication, Customer Service, Problem-Solving, Process Improvement, Cultural Diversity, Stakeholder Management

Industry

Financial Services

Description

Analyse and provide monthly update on metrics, backoffice status, initiatives, issues to Country HR Officers Provide expert problem management support to difficult or complex issues and ensure root-cause analysis is conducted with any learning applied for future benefit Develop and maintain highly effective relationships with the backoffice teams and HR Partners to ensure full engagement and open lines of communication Ensure effective delivery and execution of processes through collaborating with HR to translate policies into operational processes, identifying key controls, capacity planning, driving improvement and measuring performance Manage process delivery escalations and partners with HR Partners and backoffice teams to deliver resolutions including incident reporting. Ensure all stakeholders are kept regularly informed of progress to closure Bachelor's/University degree 5+ years of experience in change management and project management Experience of working in a virtual team, with appreciation of cultural diversity across the globe / region Exceptional communication and customer service skills Excellent problem-solving skills Ability to challenge the status quo and implement process improvements to continually improve the customer and HR partner experience Ability to work in an environment where compliance with processes and procedures is of priority Then apply to discover the true extent of your capabilities. ------------------------------------------------------ Job Family Group: Operations - Core ------------------------------------------------------ Job Family: Operations Support ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

The HR Delivery Team Lead is responsible for analyzing and providing monthly updates on metrics and backoffice status while managing escalations and ensuring effective delivery of processes. They will also develop relationships with backoffice teams and HR partners to facilitate communication and collaboration.