HR Generalist at Concord Servicing

Ciudad de México, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

0.0

Posted On

18 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual, Recruitment, Onboarding, Employee Relations, Compliance, HRIS, ATS, Payroll Coordination, Benefits Administration, HR Analytics, Data-Driven Decision-Making, Talent Acquisition, Employee Engagement, Technology, Attention to Detail, Mexican Labor Law

Industry

Financial Services

Description

ABOUT CONCORD SERVICING: Concord Servicing is a technology-enabled credit administration firm that provides end-to-end servicing solutions for loan and lease portfolios. We deliver comprehensive services including loan administration, payment processing, portfolio analysis and reporting, and delinquency/default management, all supported by advanced analytics and secure integrations. With more than 30 years of experience, we serve clients across markets such as commercial finance, home improvement, solar, state energy programs, and vacation ownership, helping partners optimize credit operations while ensuring compliance and exceptional customer experience. JOB SUMMARY: We are seeking a tech-driven Human Resources Generalist to support our growing team in Mexico City. The ideal candidate is a bilingual HR professional who brings strong recruitment expertise, a passion for leveraging technology to streamline HR operations, and the ability to thrive in a dynamic, global environment. This role combines hands-on human resources functions, including talent acquisition, onboarding, employee relations, and compliance, with an emphasis on digital tools and data-driven decision-making to optimize the employee experience. Manage full-cycle recruitment for a variety of roles across departments. Source, interview, and evaluate candidates, ensuring a strong fit with company culture and values. Partner with hiring managers to define job requirements and develop effective recruitment strategies. Utilize ATS platforms (e.g., Greenhouse, Lever, Workable) across multiple job boards to attract top talent. Support onboarding and offboarding processes to ensure smooth transitions. Collaborate on employee engagement initiatives, wellness programs, and culture-building activities. Act as a trusted point of contact for employee relations issues, ensuring confidentiality and professionalism. Maintain accurate employee records in HRIS systems and ensure compliance with Mexican labor laws. Support payroll coordination, benefits administration, and policy updates. Assist with audits and reporting related to HR metrics and compliance requirements. Leverage HR tech tools to improve efficiency in performance management, learning, and data reporting. Provide insights through HR analytics—tracking recruitment metrics, turnover, engagement, and workforce trends. Identify opportunities to automate and streamline HR workflows. PREFERRED QUALIFICATIONS: 3+ years of progressive HR experience, including hands-on recruiting responsibilities. Fluent in English and Spanish (both written and verbal). Strong knowledge of Mexican labor law and HR best practices. Experience with HRIS and ATS systems; proficiency in MS Office and collaboration tools (e.g., Slack, UKG, Workable). Proven ability to manage multiple priorities with a high level of professionalism and attention to detail. Passion for technology and data-driven HR processes. Competitive Salary Basic Benefits (by Law) Health Care Plan (Medical & Dental) Life Insurance Grocery tickets Internet bonus Wellness Resources

Responsibilities

The HR Generalist will manage full-cycle recruitment, source and evaluate candidates, and support onboarding and offboarding processes. The role also involves collaborating on employee engagement initiatives and maintaining accurate employee records in HRIS systems.