HR GENERALIST / PEO ACCOUNT MANAGER at CalmHR

Rockville, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

0.0

Posted On

21 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

HR Generalist, Account Management, Employee Relations, Compliance, Payroll, Benefits Administration, Recruitment, Onboarding, Training, Development, Client Relationship Management, Customer Service, HRIS Systems, Paylocity, Multi-state Handbook Writing, MS Office Suite

Industry

Description

Description About us CalmHR is a Maryland based, family-oriented Professional Employer Organization (PEO) with flexibility, empathy, and high expectations! We offer a reimagined, white-glove, concierge service focused on providing a personalized, consultative relationship with organizations across multiple industries - understanding that every business and its needs are unique. We believe that a work environment that is safe and respectful of all individuals is key, and people must feel accepted, respected, and valued in order to bring out the best in them. And we expect the best in you! We offer a competitive compensation and top-class benefits package along with opportunities for continued learning and development. You will be empowered to help our clients with a range of tools, services, and solutions. Job description We are searching for an experienced HR Generalist able to manage all aspects of the client account relationship: HR / employee relations / compliance / payroll / benefits / recruitment & onboarding / training & development / etc. Additionally, candidates must be able to manage multiple client activities to create and develop strong business relationships, retain clients, ensure quality service, and build revenue. Responsible for both ASO and PEO clients. General Information The HR Generalist / Account Manager position is a salaried, exempt, full-time and benefits eligible role. This position is remote or a combination of remote/office-based if you reside in greater Washington, D.C. Requirements Major Responsibilities As an HR Generalist / Account Manager, you will be responsible for servicing and maintaining relationships with our clients. Responsibilities include but are not limited to: Manage all aspects of the client account relationship; HR / employee relations / compliance / payroll / benefits / recruitment & onboarding / training & development / etc. Manage client activities to create and develop strong business relationships, retain clients, ensure quality service, and build revenue. Work with multiple clients and vendors daily via email, phone and video meetings and provide excellent customer service. Work with the Benefits Account Team to process and manage benefits as they relate to payroll. Research and resolve product and service issues from clients and their employees to maintain accurate and timely responses. Documents information in CRM to track every interaction while utilizing all necessary systems. Prepare and process payroll batches inclusive of benefit adjustments. Guide client through HR related issues such as poor employee performance, requests for accommodations, interdepartmental relations issues, suspected drug use, etc. Provide guidance to clients and their employees regarding product and system offerings. Ensure compliance with all applicable state and federal regulations and laws as relates to the PEO and ASO agreement, update employee handbooks and HRIS systems. Maintain knowledge of all changes pertaining to various product offerings, regulatory changes, policy changes and industry developments to ensure compliance. Research and complete weekly processing reports. Perform data input and maintain strong prioritization and organizational skills and professional communications in all interactions. Utilize problem resolution techniques to assist customers, internal and external partners and makes recommendations to team and management. Perform special projects as requested by senior management Position requirements include: 3 to 5 years of experience in Human Resources College degree, or combination of education and experience Minimum of three (3) years non-sales account management experience in PEO, HR Outsourcing, Payroll, Benefits, Staffing, or similar industry Strong knowledge of payroll and benefits Strong knowledge of Paylocity Experience writing / reviewing multi-state Handbooks and policies (e.g. parental leave / PTO / sick & safe leave / remote work) Advanced proficiency/technology skills in MS Office Suite Excellent oral and written communication skills with “client-centric” values and work ethic Strong interpersonal skills Self-starter Able to work independently as well as in a team environment Exceptional organizational skills, with attention to detail Must strive to exceed expectations Flexibility to address urgent payroll and HR issues outside standard office hours Preferred candidates will have any of the following: HRCI, PHR and/or SHRM HR certification credentials Life and Health producer license Paylocity experience PEO experience Intermediate/Advanced Excel and reporting abilities Benefits Offered: We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefit packages, and outstanding advancement opportunities. For this reason, we offer a comprehensive benefits plan including the following: 401(k) Top-tier medical, dental, and vision coverage Life/AD&D, short- and long-term disability Paid holidays Paid Time Off (PTO) Compensation: Range is commensurate with capabilities and experience Unlimited growth opportunities Only serious candidates meeting the above requirements need apply. NO PHONE CALLS.

Responsibilities

The role involves managing all aspects of client account relationships, including HR, employee relations, compliance, payroll, benefits, recruitment, and development for both ASO and PEO clients. Responsibilities also include developing strong business relationships, retaining clients, ensuring quality service, and driving revenue growth through daily client interactions.