Full job description

People & Culture Specialist

Hospitality Strategy Collective is looking for an experienced People & Culture professional to join our specialist collective.

About Hospitality Strategy Collective

Hospitality Strategy Collective (HSC) was not created to become another hospitality consultancy. It was created to become a trusted partner for owners who have put their time, their reputation and often their life savings into building something they genuinely care about.

We work alongside owners at different points in the life of a venue, from building and opening new concepts to improving performance, strengthening teams and putting in place the systems and governance that support long-term success.

HSC brings together experienced specialists across operations, food, beverage, wine, people, finance, brand, marketing, design and guest experience. Behind that breadth sits a team of specialists, not generalists. Each person brings genuine depth in their field, allowing clients to access the right expertise for the particular needs of their business.

We work across Australia Pacific and South East Asia, supporting hospitality businesses through both individual specialist engagements and broader multidisciplinary projects.

The Role

We’re looking for a practical People & Culture professional with strong HR generalist experience who understands the realities of employing and managing people in hospitality.

You’ll lead the operational and compliance side of HSC’s People & Culture discipline, helping clients build clear, practical and genuinely usable people systems.

Engagements may range from reviewing existing employment documentation and compliance practices through to developing complete recruitment, onboarding, performance management and HR frameworks for new, growing or established hospitality businesses.

The role works alongside HSC’s Learning & Organisational Development Consultant, who brings complementary expertise across workforce planning, leadership development, organisational development and culture. Where projects require both disciplines, the two specialists will work together as part of the broader HSC team.

The Work May Include

• Recruitment frameworks and process design
• Position description development
• Selection criteria and interview frameworks
• Candidate assessment and evaluation templates
• Reference-check frameworks and documentation
• Employment offer documentation and processes
• Recruitment policies, procedures and governance
• Onboarding and induction frameworks
• Role-specific onboarding and first-90-day plans
• Probation management frameworks
• Employment documentation and compliance induction
• Performance review systems and KPI frameworks
• Development planning frameworks
• Performance Improvement Plan frameworks and documentation
• Employee retention and recognition frameworks
• Employment contracts, HR policies and procedures
• Modern Award interpretation and workplace legislation guidance
• Fair Work and employment compliance
• Personnel file and record-keeping compliance
• Right-to-work verification frameworks
• WHS responsibilities from a people perspective
• Employment compliance reviews and audits

This is an advisory role. You’ll help clients design and improve the frameworks, documentation and systems they use to manage their people. The role does not provide outsourced recruitment, candidate sourcing or day-to-day HR services.

About You

We’re particularly interested in someone with strong HR generalist experience and practical depth across employment documentation, recruitment frameworks, onboarding, performance administration and compliance.

You should have current working knowledge of Modern Awards, Fair Work and Australian workplace legislation as it applies in practice, together with the ability to develop clear and usable HR documentation including contracts, policies, procedures, position descriptions and performance documentation.

Strong process discipline matters. The quality of this role is demonstrated through consistent advice, sound documentation and frameworks that owners and their teams can actually use.

Experience within hospitality would be highly regarded, although experience within another shift-based, high-turnover operating environment may also translate well.

You’ll need to be comfortable working across different businesses, owners and operating models rather than within a single organisation, and collaborating with other HSC specialists where a client engagement crosses multiple disciplines.

How the Engagement Works

This is not a full-time salaried position.

You’ll join HSC as an independent subcontractor and be engaged on individual client projects as requirements arise. Each engagement will be separately scoped, with the work, deliverables and remuneration agreed for that project.

Projects may involve both remote and on-site client work depending on the engagement and client location.

HSC is currently building its specialist collective ahead of commencing trade in November 2026. Appointment to the Collective therefore does not represent guaranteed or immediate project work. We want to be clear about that from the outset so anyone considering the opportunity can assess it alongside their existing employment, consulting work and other commitments.

Why HSC

You’ll work alongside experienced specialists across food, beverage, wine, brand, design, operations, finance and other disciplines rather than operating within a people silo.

The work will take you across different hospitality businesses and different stages in their development. One engagement might involve developing the employment, recruitment and onboarding framework for a new venue; another might involve reviewing and strengthening the performance, documentation or compliance systems of an established operation.

For HSC, good People & Culture work should leave a client with practical systems they can continue to use: clear recruitment frameworks, onboarding that genuinely prepares people for their roles, sound employment practices and HR documentation they can rely on.

If this sounds like you, we’d welcome an application with your CV, a brief introduction and an outline of your relevant experience and areas of expertise.

Pay: $60.00 – $90.00 per hour

Expected hours: 8.0 – 10.0 per week

Education:

• Bachelor Degree (Required)

Work Authorisation:

• Australia (Required)

Location:

• Sydney NSW 2000 (Required)

Work Location: Hybrid remote in Sydney NSW 2000 dream of a world where poverty has ended and all people enjoy the fullness of life God intends.Full job description

Are you ready to be Kin-at-i-can?

People sit at the centre of every compliance outcome we help our customers deliver — and inside Kinatico, that's exactly where you'll sit too, shaping how our people show up, every single day. You're a HR generalist or People and Culture specialist who leads with curiosity and has a bias for action. You think about the people function holistically creating a culture that enables our people to thrive — connecting the dots between engagement, performance and

people compliance and the commercial outcomes they drive. You

will own people programmes end to end rather than administering them from the sidelines. You bring sound judgement, discretion, and a hands-on curiosity about what technology and AI can do for the way people work.

Reporting to the Chief Operating and AI Officer you will have support from the Office and Culture Coordinator to help with the logistics of designing and delivering

a people experience that has impact.

OUR TEAM'S STRENGTH COMES FROM EVERYONE'S INDIVIDUALITY

You bring:

• A degree in HR
• or related field, or equivalent experience
• 5+ years' HR generalist or specialist experience
• Experience owning and evolving people programmes (such as Engagement, Performance and OH& S) end to end, not just supporting delivery
• Operational experience with psychosocial safety, WHS, and industrial/ER requirements (including Fair Work).
• Experience running compensation reviews with rigour and confidentiality
• Strong stakeholder engagement skills, comfortable owning the People function day to day
• A curious, hands-on approach to HR technology and AI in HR practice

DELIVERING THE GOOD, STRIVING FOR THE GREAT

As our

People & Culture Advisor, you will own the following areas end to end:

Performance, Engagement & Thrive at Work

• Own the Deliver & Develop and engagement programmes end to end, improving them every cycle
• Operationalise Thrive at Work as a lived practice, not a checkbox

Recruitment & Talent Advisory

• Support end-to-end recruitment with the Office and Culture Coordinator
• Own hiring pipeline health and final candidate recommendations

Employee Relations & Workplace Investigations

• Own ER matters and investigations end to end, with procedural fairness
• Guide leaders on complex ER matters, escalating where risk warrants
• Build people leaders' capability to manage ER issues early

HR Compliance, including WHS

• Own Kinatico's HR compliance framework across every jurisdiction
• Maintain the policies and reporting that evidence compliance
• Own the Thriving, Safe & Healthy Workplace risk cycle and HR administration accuracy

Compensation Review Process

• Lead the end-to-end compensation review, with confidentiality and rigour

People Metrics & Executive Reporting

• Own people metrics reporting and feed insight into leadership and Board reporting

Reimagining People Operations

• Recommend where transactional HR work can be automated
• Hold the line on what stays human: ER judgement, investigations and comp calls
• Drive adoption of Kinatico Compliance beyond People & Culture

Executive Representation

• Represent People & Culture at leadership level in the COO & AI Officer's absence

ARE YOU READY TO BE A KINATICAN?

Where our passion, talent, delivery and impact collide, our purpose lives. We help organisations truly know their people, taking away the burden of non-compliance and making activities easy to manage and easy to complete. We are a leader in Reg-Tech across Australia and New Zealand, and we are just getting started.

• Flexible working, we hire great people and trust them to deliver, wherever they are in Australia
• A team that genuinely invests in your growth, with regular development conversations and real room to own your career path
• A purpose-led mission you will feel every day, our technology helps keep workplaces safer and more compliant
• The stability of an ASX-listed organisation with the energy of a high-growth Reg-Tech business

At Kinatico, we believe the best teams are built from diverse perspectives and growth mindsets. Research shows that while men apply to roles when they meet around 60% of the criteria, women and other underrepresented groups often wait until they tick every box. If you are excited about this role but do not meet every requirement, we still want to hear from you. Let’s have a chat and explore the possibilities.

Full job description

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.

HR Generalist

Sydney CBD | Full-Time | On-Site

About POP MART

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers.

Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.

About the Role

We are seeking an experienced and proactive HR Generalist to support our growing Australia and New Zealand business.

This is a true HR generalist role combining business partnering, HR operations, payroll coordination, employee engagement and office administration. You will act as one of the trusted HR partners to managers and employees, providing practical advice on day-to-day people matters while taking ownership of HR operations, payroll coordination, employee engagement initiatives and business improvement projects.

Working closely with the HR Manager and cross-functional leaders, you'll help create a positive employee experience while ensuring our HR, payroll and office operations run efficiently. You will work closely with managers across our corporate and retail teams, providing support on day-to-day people matters, employee relations matters, payroll activities and employee lifecycle processes.

HR Operations

• Manage end-to-end onboarding and offboarding processes through Workday
• Prepare employment contracts, letters and HR documentation
• Maintain HRIS systems and ensure employee records remain accurate and compliant
• Coordinate probation reviews, contract changes and employee lifecycle administration
• Support recruitment activities including interview coordination, candidate management and onboarding processes
• Prepare HR reports and maintain HR compliance documentation
• Identify opportunities to improve HR processes and employee experience

Payroll Coordination

• Coordinate and process payroll for office and retail employees in partnership with ADP
• Prepare, review and submit payroll changes including new starters, terminations, salary changes, leave transactions and employee data updates
• Review payroll reports and validation checks to ensure payroll accuracy and compliance
• Manage end-of-month payroll reporting and payroll reconciliations
• Lodge payroll tax and coordinate superannuation administration in accordance with legislative requirements
• Respond to payroll-related enquiries from employees and managers, liaising with ADP where required
• Maintain accurate employee records within Workday to support payroll processing and compliance
• Identify opportunities to improve payroll processes, controls and data accuracy

Employee Engagement

• Drive employee engagement initiatives and wellbeing programs
• Coordinate employee events, celebrations and recognition programs
• Support internal communications and company-wide announcements
• Coordinate learning and development activities and HR workshops
• Assist with implementation of HR initiatives and regional projects

HR Business Partnering

• Act as one of the first points of contact for managers and employees on day-to-day HR matters
• Provide practical guidance on performance management, attendance, probation, employee relations and workplace issues
• Support employee relations matters, including investigations, disciplinary processes and documentation in accordance with company policies and employment legislation
• Coach managers on HR policies, best practices and people management
• Build strong relationships with stakeholders across Australia and New Zealand

Office Administration & Business Support

• Oversee day-to-day office administration and workplace operations
• Coordinate office facilities, maintenance and vendor relationships
• Manage office assets, supplies and equipment
• Support office relocation and workplace improvement projects
• Process HR and office-related invoices and maintain administrative records

About You

• You'll thrive in this role if you enjoy balancing strategic thinking with hands-on execution.
• We are looking for someone who has:
• 3+ years' experience in a HR Generalist, HR Operations, HR Business Partner or Payroll/HR role
• Strong understanding of Australian employment practices and employee lifecycle management
• Experience supporting managers with employee relations matters, including performance management, probation, workplace issues and policy interpretation
• Demonstrated experience handling sensitive people matters with professionalism, sound judgement and discretion
• Experience coordinating or processing payroll, including payroll reporting, payroll tax and superannuation obligations
• Demonstrated ability to work independently with minimal supervision
• Excellent stakeholder management and communication skills
• Strong organisational skills with the ability to manage multiple priorities
• High attention to detail and ability to maintain confidentiality
• A proactive mindset with a willingness to take ownership and continuously improve processes
• Experience supporting frontline, workforce-intensive environments such as retail, hospitality, QSR, logistics, healthcare or other multi-site operations is highly regarded
• Experience using HRIS platforms, preferably Workday, and Microsoft Office

Why Join POP MART?

• Join one of the world's fastest-growing global lifestyle brands
• Work in a broad and autonomous HR role with exposure to all areas of the employee lifecycle
• Be trusted to own projects and influence business outcomes
• Collaborate with regional and international teams across APAC
• Modern Sydney CBD office at Australia Square
• Access to on-site fitness facilities, end-of-trip facilities and excellent public transport connections
• Career development opportunities as the business continues to expand

Location

• Based in our Sydney CBD office
• This role requires you to be on-site, with some flexible working arrangements (4 days in office, 1 day WFH)

How to Apply

If you're excited about joining one of the world's fastest-growing lifestyle brands, we'd love to hear from you.

Along with your resume, please include a brief cover letter addressing the following questions:

1. Briefly describe an employee relations matter you have managed or supported, and your involvement in the outcome.

2. What experience do you have supporting frontline or multi-site workforces (e.g. retail, hospitality, logistics, healthcare or similar)?

3. Please describe your experience supporting or coordinating payroll activities, including payroll reporting, payroll tax or superannuation.

Applications that do not address the above questions may not be considered.

To be eligible for this role, you must be a current resident of Sydney, Australia, with full and unrestricted working rights.

• POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
• As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees

because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,

imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of

• any other status or condition protected by applicable federal, state or local law.s

.