SGL Carbon’s North American Shared Services Center in Charlotte, North Carolina headquarters SGL Carbon, LLC in North America. The Shared Services Center is comprised of approximately 50 employees who support the SGL Carbon Business Units by providing quality services, leadership and accountability through excellence, teamwork, open and continuous communication, integrity and passion for success. All key administrative functions are represented at the Charlotte, NC site.

SUMMARY OF JOB CONTENT:

Responsible for the general administrative, personnel, and benefit services for all levels of US employees. This is a well-seasoned professional who manages most day-to-day administration independently. Recognizes the potential for significant precedents and recommends solutions to management. This position is part of the HR Operations Team.

KEY ACCOUNTABILITIES:

Consults with and provides advice to employees regarding eligibility and coverage for active welfare programs including health, dental, vision, group life, long- and short-term disability, and other ERISA benefits.
Communicates provisions of benefit packages by way of benefit booklets, new employee orientations, and annual enrollment meetings.
Oversee census data analytics to recommend benefit enrollment options for efficient benefit utilization and continued cost effective health insurance coverages to management.
Collaborates with HR Technology group in Open Enrollment plan set-up, the release of upgrades, system and plan testing and communication to affected parties.
Responsible for maintaining and updating employee data, such as employee status changes, position and compensation changes including but not limited to new hires / rehires, promotions / demotions / transfers, pay increases, schedule changes, etc., in HRIS applications.
Responsible for confirming accuracy and integrity of data through audits and query generation.
Investigates and resolves day-to-day health and welfare benefit problems and provides support to employees and management on interpretation of benefit policies, programs and procedures.
Collaborates with third-party vendors to troubleshoot, investigate and resolve discrepancies and advocate for employees.
Facilitates the approval, submission and payment of third-party benefit administrator invoices.
Answers phones, monitors HRSC telephone line and mailbox and distributes to responsible team member.
Consults with and provides advice to local management on methods and approaches to resolving employee benefit problems, including enrollment events and benefit programs, policies and procedures.
Responsible for creating and maintaining business process materials and documentation
Performs other duties as required that are in support of the department’s goals

SKILLS/EXPERIENCES:

Demonstrated ability to make independent judgement regarding the interpretation and application of employment and benefit related regulations.
4-year Bachelor’s degree or equivalent work experience.
At least 5 years of experience in benefits or other related area.
Knowledge of Microsoft Office Programs
Knowledge of SAP/Success Factors/Dayforce or other HRIS system preferred.
Knowledge of federal and state laws and regulations such as ERISA, ACA, COBRA, ADA, FMLA, HIPAA, DOL.
Critical skills include analytical thinker, strong employee relations/customer service, oral and written communication, detail-oriented, problem-solving, follow-up, self-starting capabilities, planning and organizing, multi-tasking, and the ability to maintain highly confidential information in a professional manner. #CB1

Please refer the Job description for details