BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.
We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

HR GENERALIST/WORKPLACE COORDINATOR

BigCommerce is looking for a Human Resources Generalist/Workplace Coordinator. Reporting to our Manager, HR Business Partners, you’ll be instrumental in shaping our HR strategies by managing employee relations, delivering a welcoming and memorable experience for all visitors and employees at our Sydney office, driving performance management initiatives, and ensuring compliance with HR policies while creating a positive, inclusive atmosphere and supporting our workplace experiences. This in-office role will support various employee/workplace programs and initiatives, while embodying our core values of “Customer First” and “Team on Mission.”

GENERALIST RESPONSIBILITIES

• Support the HRBP team’s efforts by actively contributing to the development of department goals, objectives and systems that support not only the efforts of the People & Culture department but the company’s strategic direction
• Provide day to day performance management guidance to line management (coaching, counseling, career development, disciplinary actions) in partnership with HRBPs
• Manage and resolve employee relations issues, including PIP’s, and conduct effective, thorough and objective investigations in partnership with HRBPs
• Work with HRBPs to drive execution of HR/COE programs including, but not limited to talent assessments, career pathing and organizational design
• Manage the development, implementation, maintenance and legal compliance of HR policies, procedures, protocols and guidelines
• Support internal communications to ensure understanding and participation in People & Culture programs ensuring consistency and alignment with BigCommerce’s brand identity, strategic direction, philosophies and tone
• Identify, review and analyze local trends & internal data to recommend solutions to HRBPs to improve performance, retention, and employee experience
• Assist with processing employee changes, terminations and conducting exit interviews
• Assist with initiatives and projects that span across the globe and across functions
• Maintain in depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance
• Maintain positive relationships with managers and employees to promote our culture of open communication
• Support the Australian employees by providing a safe and approachable workplace environment

OFFICE EXPERIENCE RESPONSIBILITIES

• Create an amazing office experience by fostering a warm and welcoming environment for employees and guests
• Collaborate closely with the Real Estate & Office Experience on office goals and initiatives
• Support daily office operations by managing deliveries, the mailroom, kitchen supplies, and general office upkeep, ensuring everything is neat and ready to inspire
• Assist with desk setups, workstation and office moves, and manage security access with badge distribution as well as perform regular audits
• Coordinate and supervise building and office maintenance, including managing vendor relationships to ensure high-quality service while building and maintaining strong working relationships
• Oversee conference room bookings, event space planning and room setup for company events and meetings
• Coordination of office, regional and community events—bringing our culture to life through engaging experiences. Events may occasionally take place outside regular business hours or on weekends
• Step in with ad-hoc tasks and projects as needed