EXPERIENCE:

• At least 8 years’ relevant experience would generally be expected to find the skills required for this role
• Ideally a graduate with CIPD or equivalent, with HR experience in professional services.
• Experience in transformation projects, re-organisations, process re-engineering.
• Experience in dealing with large scale organisations, multiple stakeholders.
• HR Business Partner experience is highly desirable.
• Experience in HR Outsourcing/Offshoring role is desirable.

SKILLSET/ ABILITIES:

• Stakeholder Management - comfortable interfacing with leaders and HR business partners across a heavily matrix environment. Ability to build positive relationships remotely and locally, ability to establish credibility, influence senior stakeholders.
• Strategic – able to understand the bigger picture, end goal and build a path to achieve that. Work in line with the strategic aims of the Firm, HCM and HCMES.
• Strong influencing skills – able to influence key stakeholders across HCM and potentially with third parties to, change, adapt, think differently and implement initiatives.
• Communication – Impactful and insightful communicator with the ability to flex approach depending on the audience.
• Agility – Ability to work at pace whilst maintaining a high-quality, consistent output and pivot approach to adapt to competing needs / broader priorities.
• Analytical - Ability to structure and comprehend numerical analysis and optimization strategies.
• Sound judgement – able to balance employee experience with operational efficiency.
• Additional skills:
• IT skills to include competency in Word, PowerPoint, and Excel
• Project management and business analyst skills
• Effective meeting skills, able to chair meetings.

CERTIFIED PERSONS REGULATORY REQUIREMENTS:

If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.

To work independently and be responsible to identify, select processes that can be optimized as well as have a view on the additional work that can be transitioned into the HCMES function alongside the broader HCMES Experience & Transformation team.

• Identifies opportunities to improve the end-to-end processes or services to drive better employee experience.
• Partners with Service Delivery Continuous Improvement team to prioritize ideas.
• Organise regular meetings with HCMES teams to identify processes for optimization.
• Map / Document / Analyse processes with the intent of improving them whilst having a view on transferring them to a new team within HR Solutions.
• Manage the broader Process Optimization team, ensuring they will provide local support for the necessary regional and global initiatives.
• Manage any vendor resources that may be offering documentation resources for the team.
• Establish global agreement with the regional HCMES teams as well as with the global teams on optimized processes.
• Manage senior stakeholders, showing progress of the function and KPIs

WHAT YOU’LL DO IN THE ROLE:

To work independently and be responsible to identify, select processes that can be optimized as well as have a view on the additional work that can be transitioned into the HCMES function alongside the broader HCMES Experience & Transformation team.

• Identifies opportunities to improve the end-to-end processes or services to drive better employee experience.
• Partners with Service Delivery Continuous Improvement team to prioritize ideas.
• Organise regular meetings with HCMES teams to identify processes for optimization.
• Map / Document / Analyse processes with the intent of improving them whilst having a view on transferring them to a new team within HR Solutions.
• Manage the broader Process Optimization team, ensuring they will provide local support for the necessary regional and global initiatives.
• Manage any vendor resources that may be offering documentation resources for the team.
• Establish global agreement with the regional HCMES teams as well as with the global teams on optimized processes.
• Manage senior stakeholders, showing progress of the function and KPIs.

Specifically, this role will own the Process Optimization workstream within the HCM Operating Model Program which means it will plan and drive the development of standardized global processes and documentation in alignment with HCM Employee Services future state service catalog

• Review of current state process documentation
• Process optimization workshops with SMEs
• Future state process & associated documentation (SOPs)
• Backlog list of tech enablement requirement