WORK LOCATION: CHICAGO

Due to the highly interactive and team-based nature of this role, in-person attendance for most of the workweek (i.e., 3 days or more) is essential for: effective communication including during in-person meetings, strong supervision, real-time problem-solving, and participation in cross-functional initiatives.

SKILLS THAT WILL MAKE YOU SUCCESSFUL

Leave of Absence & Policy Management

• Administer and track leaves in accordance with FMLA, ADA, COBRA and applicable state/local laws.
• Serve as the subject matter expert (SME) on leave policies, interpreting and applying laws consistently.
• Develop, update, and enforce internal leave-related policies in collaboration with other teams.
• Supervise the third-party leave administrator and ongoing ensure alignment with organizational goals.

State Paid Leave Program Oversight

• Lead implementation and management of state-mandated leave programs with particular emphasis on Illinois and California.
• Act as the primary resource for employees and managers regarding state leave programs.
• Provide policy guidance and troubleshoot operational issues.

HRIS & Data Management

• Ensure accuracy of leave data in HRIS systems (e.g., SAP SuccessFactors).
• Partner with other HR analysts to analyze and report on leave metrics and trends.
• Maintain data integrity and support audits and compliance reporting.

Employee Support & Service Excellence

• Act as the first point of contact for LOA-related inquiries, demonstrating empathy and professionalism.
• Provide timely, accurate information and follow up on employee concerns.
• Document resolutions and contribute to standard process documentation.

Cross-Functional Collaboration

• Liaise with third-party leave administrator and internal teams (P&O, Payroll, Legal, EHS).
• Support P&O colleagues on leave processes and systems to promote effective self-service.
• Identify and act on opportunities to improve the LOA experience and process efficiency.

EXPERIENCES THAT WILL SUPPORT YOUR SUCCESS

• Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience).
• 5+ years of experience managing leave of absence programs, preferably in a manufacturing, retail or healthcare setting.
• Strong knowledge of FMLA, ADA, and state-specific leave laws.
• Experience with HRIS systems (e.g., SAP SuccessFactors, Workday, or similar).
• Excellent communication, organizational, and problem-solving skills.
• Ability to handle sensitive information with discretion and professionalism.

Preferred Qualifications

• Experience working with third-party leave administrators.
• Familiarity with Workers’ Compensation and short-term/long-term disability programs.
• Spanish language proficiency is a plus.

Please refer the Job description for details