HR Local Services Analyst

at  Capgemini

YOUR SKILLS AND EXPERIENCE

• An excellent team player with the ability to successfully collaborate with colleagues acting as part of one HR team. Also a self-starter able to work independently.
• Strong organisational skills with the ability to prioritise and manage workload.
• Proactive and flexible approach to all aspects of the role.
• Work at pace and to tight timelines accurately.
• Excellent communication skills both written and oral.
• High level of accuracy and attention to detail including requirement to handle sensitive and confidential data.
• Able to build trusting relationships/stakeholder manager through regular engagement
• Good attention to detail, enjoys working with data. Strong Excel and PowerPoint skills.
• Interest in HR relevant employment laws and regulations and a good understanding of GDPR.

YOUR ROLE

• You will work closely with various internal HR teams, key internal and external stakeholders as appropriate.
• You will provide advice and support on escalated queries and be responsible for regularly updating the UK Knowledgebase in Workzone to ensure all UK KBAs are maintained to support the growth and development of the UK Knowledge Base over time.
• You will be part of the Benefits Resolver Group providing support on answering benefits queries, starting and stopping and amending benefit elections for employees.
• You will work closely with the UK Benefits team to support and deliver key initiatives such as ESOP, Benefits projects and bimonthly MyBenefits webinars.
• Responsible for resolving tickets that come to into LSS Resolver Group from Global Shared Services team (GSS). Facilitate and provide any follow up training with GSS as needed.