SKILLS & REQUIREMENTS:

• Bachelor’s degree in Human Resources (preferred);
• At least 5 years of experience in Human Resources;
• Experience in a call-center environment a plus;
• PHR/SPHR/SHRM certification (preferred).
• Experience with UKG (preferred)
• Demonstrated expertise training managers and employees;
• Proficiency with Microsoft Office suite and Outlook;
• Strong working knowledge of HRIS systems (preferred);
• Understands the interaction of the HR and payroll functions across a multi-divisional corporation.

SUPERVISORY RESPONSIBILITIES:

• Handle discipline and termination of employees in accordance with company policy and employment laws.
• Clearly and concisely communicate the region’s performance against the departmental objectives.
• This position will coordinate with other divisional HR personnel to streamline functions and assist with employee relations.

Primary Duties include but are not limited to: (Reasonable accommodation may be made to enable qualified individuals to perform essential functions.)

• Oversee full-cycle recruitment processes, including sourcing, screening, interviewing, and onboarding, to attract and retain top talent aligned with organizational needs.
• Maintain accurate HRIS records and compiles reports from various databases and systems, service as key liaison with third parties and other stakeholders (e.g. payroll);
• Prepare and assist in onboarding programs for new employees;
• Assist in the separation process of employees that are exiting the company;
• Familiarity with W2 employees, FLSA exemptions and independent contractors;
• Train management in the application of policies and procedures; assess training needs and coordinate appropriate training sessions;
• Act as an advocate for associates, addressing their issues with management and finding resolution alternatives;
• Lead and conduct thorough, impartial workplace investigations related to employee complaints, policy violations, and misconduct , ensuring compliance with company policies and employment laws.
• Develop and maintain company policies and procedures, ensuring fair and consistent application;
• Other duties as assigned

The physical demands described here are representative and must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit and talk or listen. The employee is occasionally required to stand, walk, and use hands to handle or feel.
• Ability to read, analyze, and interpret financial reports, and legal documents, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Manage stress appropriately;
• Make decisions under pressure;
• Manage anger/hostility or other emotions appropriately;
• Work alone and/or crowded areas