The Role
About the Role We are seeking an energetic and proactive HR Manager who will serve as a business partner to the Founder and play a critical role in shaping our people strategy. The ideal candidate will have a passion for employee engagement, a deep understanding of HR systems, and a proven track record in driving retention, performance, and growth. You will be responsible for building and implementing core HR programs and practices that align with our vision of becoming a “Great Place to Work”, while fostering a high-performance culture. Goal of this role The goal of this HR Manager role is to build a people-first culture that drives business success through high employee engagement, strong retention, career growth opportunities, and organisational excellence. Creating a productive and engaged workforce, supporting organisational success, and contributing to the overall growth and development of the MENA Group of Companies. Key Responsibilities Employee Retention & Engagement • Design and implement an employee retention plan based on data, engagement insights, and exit trends. • Launch and manage a performance-based bonus and recognition program to drive motivation and loyalty. • Proactively address attrition risks and conduct stay/exit interviews. Employee Satisfaction & Evaluation • Develop and roll out employee satisfaction surveys, analyse results, and present improvement plans. • Oversee performance management systems and ensure fair and structured evaluations. • Coach managers in giving developmental feedback and building team morale. Succession Planning & Career Development • Implement a succession planning framework to identify and develop internal talent pipelines. • Create individual development plans (IDPs) and facilitate learning paths for high-potential employees. • Drive a culture of internal mobility and structured career progression. Compensation & Benefits • Benchmark compensation structures to ensure internal equity and market competitiveness. • Review and improve benefit offerings to enhance employee value proposition (EVP). • Manage payroll inputs, bonus planning, and annual salary reviews. Learning & Development • Evaluate learning and development needs across departments through surveys, discussions, and performance data. • Implement L&D strategies, including the design of internal training programs and learning practices aligned with organisational goals. • Create and promote a culture of continuous learning that engages and motivates employees. Organisational Design & Process Improvement • Define organisational levels, role clarity, and reporting structures. • Design and refine HR processes and SOPs for scalability and efficiency. • Support change management initiatives related to growth or restructuring. Great Place to Work Certification • Lead the initiative to achieve and maintain Great Place to Work certification. • Drive continuous improvement in trust, pride, and camaraderie within the workplace. • Promote diversity, inclusion, and employee well-being. HR Management & Strategic Partnership • Act as the Founder’s confidant and business partner on people-related decisions. • Collaborate with managers and key stakeholders to ensure alignment with organisational goals and requirements. • Bring a culturally aligned perspective to sensitive organisational matters. • Provide strategic insights to shape leadership decisions and align HR to business goals.

Requirements

• Master’s degree in business administration or human resources management. • 8+ years of HR Manager or HR Business Partner experience with 4 years of HR leadership. • CIPD qualifications is a must • Proven experience in HR management with a strong understanding of HR practices and labour laws. • Excellent leadership, communication, and organisational skills. • Ability to develop and implement effective HR strategies and initiatives. • Experience in performance management, employee relations, and talent development. Required Skills • Excellent verbal and written communication skills. • Strong interpersonal skills to build relationships and establish rapport with employees, managers, and other stakeholders. • Approachable, empathetic, and able to handle sensitive and confidential matters with professionalism and discretion. • Strategic thinking. • Problem-solving. • Project management skills. • Business Acumen: should have a good understanding of the automotive and digital industry, the organisation’s structure, and its financial and operational dynamics. • Ethical and Professional Conduct. • Knowledge of Employment Laws and Regulations. • Proficient in using HR software and technology. • Negotiation and Conflict Resolution. • Passion for people and HR.

About the company
We are the regions leading provider of innovative motorist support solutions that contribute to positive vehicle ownership experiences. Our services help to create unforgettable customer experiences which in turn forge strong connections and relationships between Consumer and Brand

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