About the job

Senior HR Associate

Duration: 12 monthsLocation: Basingstoke (3 days in office, 2 remote)Pay rate: £21.67- £28.89 per hour PAYEHours: 37.5 per week

Responsibilities:This role is responsible for operating, owning and continuously improving the local UK HR processes that sit outside the scope of the global centralized HR delivery team, and for providing specialist advice on how those processes and policies apply in practice.

• Operate the full range of local UK HR administrative and operational processes across the employee lifecycle, including complex, sensitive and non-standard casework
• Act as the specialist point of advice for employees, managers and HR colleagues on the practical application of policy, covering family leave, absence and sick pay, income protection, benefits, pensions, company car, mobility and immigration
• Own, document and control local UK HR processes, including compliance and audit reporting, and ensure they reflect changes in UK employment legislation and the company’s global policy ahead of their effective date, maximising corporate AI tools to create agility and efficiency
• Own the operational relationship with third party providers, and hold accountability for the accuracy, integrity and change management of HR data feeds
• Define, measure and report against service standards for local HR processes, and use case demand data to identify and resolve the root causes of avoidable queries and rework
• Identify and deliver improvements to process, data quality and manager and employee self-service content, prioritised by customer impact
• Act as the HR data privacy point of contact for the UK, including privacy impact assessments, new vendor set up and records retention
• Maintain working competence across the full recurring administrative cycle and provide cover for the HR administration team during absence, leave and peak periods
• Coach and support the HR administration team, and ensure processes are documented well enough to provide resilience and cross cover

• Basic Requirements:Educated to degree level or equivalent experience
• Substantial experience of operating HR administrative and operational processes in a complex organisation
• Working knowledge of UK employment legislation as it applies to family leave, absence and sick pay, working time, right to work and data protection
• Proven experience of improving a process the postholder was personally responsible for delivering, with a measurable outcome
• Strong data analysis skills including advanced MS Excel knowledge, and the ability to identify and resolve the root cause of data quality issues
• Ability to leverage AI tools to maximise efficiency and effectiveness
• Ability to think from a customer perspective and demonstrate user-centric design

• Additional Skills/Preferences:Experience of delivering HR services and solutions in a large global organisation
• Experience of managing third party providers to agreed service standards
• Workday and HR case management system experience
• Experience of pensions, benefits or global mobility administration
• Formal continuous improvement training, for example Lean or Six Sigma

CIPD qualified an advantageaAbout the job

Are you an experienced HR professional ready to take ownership of a busy, hands-on HR function in a fast-growing international business? MiCiM is expanding across the UK and Europe, and we are looking for a confident HR Manager to help shape how we support, develop and engage our people as we grow.

This is a fantastic opportunity to lead the day-to-day delivery of HR, manage and develop a small HR team, and act as a trusted partner to managers across the business. You will bring structure, pace and practical HR expertise to a role that has real visibility and influence across the organisation. You will play a key part in building scalable people processes, supporting organisational change and ensuring employees have a positive, consistent experience throughout the employee lifecycle.

• What you’ll be doingLeading HR operationsLead the day-to-day HR function, ensuring managers and employees receive a responsive, professional and high-quality service.
• Manage, coach and develop HR Administrators, creating a supportive and effective team environment.
• Build and improve HR processes that support a growing, geographically dispersed workforce.
• Act as the first point of contact for managers who need clear, practical and commercially focused HR guidance.
• Identify opportunities to make HR systems, processes and ways of working more efficient and scalable.
• Supporting people and performanceLead on employee relations matters including disciplinary, grievance, capability, absence and performance cases.
• Coach managers to handle people matters confidently, consistently and in line with best practice.
• Help resolve workplace issues fairly and effectively while reducing organisational risk.
• Support onboarding, induction, performance management, employee development, engagement and wellbeing initiatives.
• Champion MiCiM’s culture, values and behaviours across all locations.
• Helping the business growPartner with business leaders on workforce planning, organisational development and evolving project needs.
• Support the people aspects of business growth, new project mobilisation and expansion into European locations.
• Work closely with Talent Acquisition to ensure new starters are welcomed, integrated and set up for success.
• Support organisational change activity with a pragmatic, people-focused approach.
• Use HR data, feedback and insight to spot trends and recommend improvements.
• Keeping us compliant and continuously improvingEnsure HR policies, procedures and employee documentation remain compliant, current and practical.
• Maintain accurate employee records and support GDPR, audit and governance requirements.
• Monitor employment legislation updates and translate changes into clear operational action.
• Produce HR reports and workforce insights to support informed people decisions across the business.
• Drive improvements that enhance efficiency, employee experience and overall HR effectiveness.

• What we’re looking forWe’re looking for someone who is confident operating at HR Manager or Senior HR Advisor level and who enjoys combining operational delivery with continuous improvement. You will be comfortable working independently, managing multiple priorities and building trusted relationships with stakeholders across a growing business.CIPD Level 5 qualified or above.
• Strong employee relations experience and excellent knowledge of UK employment legislation.
• Experience managing HR operations in a growing organisation.
• Experience managing, mentoring or developing HR team members.
• Excellent communication, coaching and stakeholder management skills.
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