Company Overview: Comprehensive practice management solutions for the elective medical industry are essential for improving efficiency, and the client-centric culture of the PatientNow team is well-poised to continue delivering solutions that allow our customers to spend more time where they want to, with their patients. With our expanding line of products, we demonstrate our commitment to delivering purpose-built technology to medical aesthetics and wellness service providers in our ever evolving market. PatientNow continues to see Med Spa business growth, in addition to expansion in the areas of nutrition, weight loss and hormone replacement. PatientNow’s goal is to be the elective medical industry’s most trusted and intuitive practice management solution— fueled by innovation, integration, and strategic partnerships, delivered by a team with unrivaled grit.
Vision - Empowering practices and businesses to improve health and wellness worldwide by helping their clients look and feel their best.
Mission - PatientNow is elevating businesses focused on beauty, wellness and medical aesthetics with innovative, all-in-one software and consulting service solutions. People who partner with us stand out in the industry with strong market differentiation, while streamlining operations for long term success and sustainable growth.
Values –
- Show up – being present and supportive: for each other through collaboration and respect, for our customers with exceptional service, and for the business with dedication to excellence and growth.
- Own the outcome – By understanding the objective, exceeding expectations with pride, confirming resolution, communicating early and often, and continuously learning and improving
- Be Authentic - By sharing thoughts and opinions, keeping promises, showing your true self, and engaging with respect
Position Summary: At PatientNow, we’re helping people look and feel their best—while giving aesthetic and wellness providers the software they need to run thriving, modern businesses. Our all-in-one platform combines EMR, practice management, payments, and patient engagement tools built specifically for medical spas, plastic surgery clinics, and other cash-pay practices in a booming $20B+ market, growing 12-15% annually.
We’re looking for a proactive, hands-on HR Manager to join the PatientNow team and help scale our people operations during a pivotal stage of growth. This role will be a key member of the HR team, responsible for leading and optimizing core human resources functions across the organization.
You’ll own and continuously improve key programs across payroll, benefits, talent acquisition, compliance, performance management, and employee experience—ensuring our policies and processes support a positive, inclusive, and high-performing culture that reflects our company values.
As the primary point of contact for day-to-day HR matters, you’ll combine strategic thinking with strong execution, balancing tactical needs with long-term planning. The ideal candidate thrives in fast-paced, high-growth SaaS environments and brings a passion for people, operational excellence, and continuous improvement. Experience with modern HR tech and an interest in leveraging AI and automation to drive efficiency, insights, and scale is a strong plus.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
CULTURE & EMPLOYEE EXPERIENCE
- Lead and manage the company’s Culture Club, including meeting coordination, volunteer engagement, and planning of events and initiatives that foster belonging, recognition, and connection.
- Own employee engagement programming, including planning and executing engagement surveys, analyzing results, and supporting leaders in building follow-up action plans.
- Design and execute employee experience initiatives such as onboarding enhancements and company-wide events.
- Champion and communicate company values through ongoing programming, internal communications, and storytelling that reinforces a strong, inclusive culture.
- Partner cross-functionally to ensure a cohesive, consistent experience across departments.
- Stay current on cultural best practices and bring forward ideas to continuously elevate employee experience and engagement.
- Integrate employee engagement platforms that use AI to gather and analyze sentiment, feedback, and engagement drivers.
- Champion digital tools that support employee connection, recognition, and real-time communication at scale.
Competencies: To perform the job successfully, an individual should demonstrate the following.
Adaptability - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals. Adapts to evolving technology and leverages digital tools to drive process improvement.
Business Ethics – Inspires the trust of others. Keeps commitments. Treats people with respect. Upholds organizational values. Works with integrity and ethically.
Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
Continuous Learning - Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills. Actively explores emerging HR technologies, AI tools, and automation strategies.
Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations. Uses data and technology-driven insights to inform decision-making.
Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others’ views. Gives and welcomes feedback. Puts success of team above own interests.
Digital Fluency – Comfortably navigates and integrates AI-driven platforms, automation tools, and data systems into daily workflows to enhance efficiency and impact.
PREFERRED:
- Professional HR certification (PHR, SHRM-CP, or equivalent).
Supervisory Responsibilities: This position does not have supervisory responsibilities.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit at a desk and work on a computer for prolonged periods.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
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