• The HR Manager for our retail operations will oversee and refine all HR functions to align with the company’s strategic objectives.
• This role focuses on talent acquisition, employee relations, performance management, and compliance, with a particular emphasis on fostering a high-performing, customer-focused culture within the retail environment.

REQUIREMENTS

• Bachelor’s Degree in Human Resources, Business Administration, or a related field; a Master’s degree or HR certification (e.g., SHRM, CIPM) is preferred.
• Minimum of 4 years of HR experience, including 2 years in a managerial role within the retail sector.
• Strong knowledge of Nigerian labor laws and HR best practices relevant to retail operations.
• Excellent interpersonal and communication skills, with the ability to work strategically and tactically.
• Proficient in HR software and Microsoft Office Suite.

Recruitment and Talent Acquisition:

• Develop and implement recruitment strategies tailored for the retail sector to attract top talent.
• Manage the end-to-end hiring process, including job postings, candidate screening, interviews, and onboarding.
• Collaborate with store managers to identify staffing needs, understand seasonal demands, and address skills gaps.

Employee Onboarding and Offboarding:

• Ensure an efficient and welcoming onboarding process for new store and corporate staff, promoting a smooth integration.
• Oversee exit processes, conducting exit interviews to derive insights for organizational improvements.

Employee Relations and Engagement:

• Foster a positive work atmosphere through employee engagement initiatives and open communication channels.
• Serve as a mediator to resolve employee grievances promptly and fairly, supporting a healthy team dynamic.
• Develop and execute strategies to maintain high morale and engagement across retail and administrative teams.

Performance Management:

• Oversee and refine performance management processes, including regular feedback, performance appraisals, and career planning.
• Work with store managers to address performance issues, implement improvement plans, and increase productivity.

Policy Development and Compliance:

• Ensure HR policies are compliant with Nigerian labor laws and tailored to the unique demands of the retail environment.
• Regularly update and communicate HR policies, and keep staff informed of relevant labor law changes.
• Maintain accurate and updated employee records in compliance with legal and organizational standards.

Learning and Development:

• Develop and implement training programs to address skills gaps, focusing on customer service excellence and sales growth.
• Promote continuous learning opportunities that align with career progression and organizational goals.

Compensation and Benefits:

• Manage compensation and benefits packages to attract and retain quality retail staff.
• Perform salary benchmarking and review benefit offerings to stay competitive in the retail market.

HR Analytics and Reporting:

• Track and analyze key HR metrics, such as turnover rates, hiring efficiency, and employee satisfaction.

• • Provide data-driven insights to inform strategic HR decisions and optimize workforce planning.