· Act as the first point of contact for employee HR-related queries and ensure timely, professional resolution.

· Handle employee relations matters, including grievances, disciplinary actions, investigations, warnings, and documentation, in accordance with company policies and applicable labour laws.

· Manage the complete employee lifecycle, including onboarding, HR induction, probation confirmation, contract management, transfers, exits, and maintenance of employee records.

· Ensure employee files, contracts, and HR documentation are accurate, complete, confidential, and audit-ready.

Talent Acquisition and Workforce Planning

· Support manpower planning and coordinate recruitment activities to meet staffing requirements within agreed timelines.

· Manage recruitment coordination from sourcing and screening through interview scheduling, offer processing, onboarding, and joining formalities.

· Build and maintain an active CV database and structured talent pipeline for current and future hiring requirements.

· Coordinate with recruitment agencies, universities, job portals, and other sourcing partners to strengthen candidate pipelines.

· Support hiring managers with candidate coordination, interview feedback follow-up, and recruitment status reporting.

Performance Management

· Coordinate the annual and periodic performance appraisal process in line with organisational timelines.

· Follow up with managers and employees to ensure completion of goal setting, reviews, feedback, and appraisal documentation.

· Maintain accurate performance-management records, trackers, reports, and dashboards.

· Support performance-related discussions and documentation where required.

Learning and Development

· Coordinate training and development programmes, including training nominations, approvals, attendance records, vendor coordination, feedback collection, and documentation.

· Support the identification of learning needs in coordination with department heads and managers.

· Maintain training records and reports to monitor employee development activities and compliance requirements.

HR Policies and Organisational Development

· Support the development, review, implementation, and communication of HR policies, procedures, SOPs, job descriptions, and organisational structures.

· Ensure HR policies and processes are consistently applied across the organisation.

· Assist with organisational-development initiatives, employee engagement activities, and process-improvement projects.

· Promote a positive, compliant, and employee-focused work environment.

HR Administration and Reporting

· Prepare and maintain HR reports, dashboards, manpower reports, recruitment trackers, turnover data, employee databases, and other HR analytics.

· Maintain digital and physical filing systems in line with document-control, confidentiality, and audit requirements.

· Coordinate employee medical insurance processes, including enrolment, additions, deletions, claims support, employee queries, renewals, budgeting, and cost tracking.

· Issue employment-related documents, including salary certificates, experience letters, employment certificates, and other HR correspondence.

Internship and Documentation Management

· Coordinate internship programmes, including intern onboarding, documentation, attendance monitoring, evaluation, completion formalities, and certificates.

· Ensure all employee-related documentation is issued accurately, professionally, and within required timelines.

Process Improvement and HR Initiatives

· Identify opportunities to improve HR workflows, documentation, reporting accuracy, employee experience, and operational efficiency.

· Support HR digitalisation initiatives, including HRIS utilisation, automated trackers, dashboards, and paperless documentation.

· Undertake additional HR and administrative responsibilities as assigned by management.

Desired Candidate Profile

· Bachelor’s degree in Human Resources, Business Administration, Management, or a related discipline. · Professional HR certification such as CIPD, SHRM, or equivalent will be an advantage. · Minimum 4–7 years of HR generalist experience, preferably within a structured corporate, industrial, retail, hospitality, services, or multi-site environment. · Experience across employee relations, HR operations, recruitment, onboarding, performance management, employee documentation, and HR reporting. · Exposure to UAE labour law and HR compliance requirements will be preferred. · Experience using HRIS platforms, Microsoft Excel, and HR reporting tools is required.