JOB SUMMARY

The HR Officer will work as part of a team assisting in the developing and implementing of all HR policies, processes, and procedures. In this role they will be responsible for supporting the development and implementation of HR initiatives, providing counseling on policies and procedures and systems, and maintaining all employee records (attendance, personal data, disciplinary etc.) according to policy and legal requirements. The goal of the HR Officer will be to provide excellent assistance and support to employees and managers.

SKILLS / ATTRIBUTES REQUIRED

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

QUALIFICATIONS [EDUCATION AND/OR EXPERIENCE]

• Proven experience, with ability to demonstrate hands on recent relevant generalist and advisory HR experience
• Previous Work experience of working with BPOs/ Global Shared Services units is a strong plus.

MAIN DUTIES & RESPONSIBILITIES

• Working closely with various departments, alongside the HR Lead assisting line managers, and team leaders to understand and implement policies and procedures;
• Assisting the HR Lead when required with the handling of disciplinary investigations, hearings, appeals and grievances
• Liaising with a range of people involved in policy areas such as staff performance and health and safety
• Managing absenteeism through absence management policy for both short and long term absence in line with HR objectives.
• Ongoing review and enhancement of Company and HR Policies and Procedures in line with legislative developments
• planning and delivering training - including inductions for new staff;
• Contractual administration.
• Responsible alongside the HR Lead for the coordination and communications sent out regarding new offers of employment, confirmation of role change/salary change, disciplinary communications etc.
• Responsible alongside the HR Lead for the administration of company benefit programs: to include ensuring new starters receive all relevant information and leavers are terminated accordingly and to answer general queries on the same.