HR Operation Officer/Senior Officer at Palmpay Limited

Karachi Division, Sindh, Pakistan -

Full Time

Start Date

Immediate

Expiry Date

01 Aug, 26

Salary

0.0

Posted On

03 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

HR Operations, Attendance Management, HRIS, Microsoft Excel, Data Handling, Employee Lifecycle Management, Reporting, Database Administration, Compliance, Employer Branding, Employee Engagement, Documentation, Communication, Interpersonal Skills, Organizational Skills

Industry

Financial Services

Description

About PalmPay PalmPay is a leading neobank and fintech platform scaling financial inclusion across emerging markets. With over 40 million users, we are building a digital financial ecosystem that empowers individuals and businesses through accessible, easy-to-use, and rewarding financial services. Operating in Nigeria, Ghana, Tanzania, Bangladesh, and Pakistan, PalmPay has been recognized by CNBC as one of the Top 300 Global Fintech Companies and ranked #2 overall and #1 in financial services on the Financial Times’ Africa’s Fastest Growing Companies 2025 list. Position Overview We are seeking a detail-oriented and process-driven HR Operations Officer / Senior Officer to manage core HR operational functions with a strong focus on attendance management, HR database administration, and employee lifecycle processes. This role requires strong proficiency in Excel and data handling, along with the ability to ensure accuracy, compliance, and efficiency across HR operations. The incumbent will also support employer branding initiatives and contribute to delivering seamless employee experience. Key Responsibilities 1. Attendance & HR Operations Management Manage and monitor employee attendance, leave records, and timekeeping systems Ensure accuracy, compliance, and timely reporting of attendance data Address discrepancies and coordinate with relevant teams for resolution Support daily HR operational activities and administrative processes 2. HR Database & Reporting Maintain and update employee records and HR databases with high accuracy and confidentiality Generate HR reports and dashboards using advanced Excel functions (e.g., VLOOKUP, Pivot Tables) Ensure proper documentation and data integrity across all HR systems Support data-driven decision-making through timely and accurate reporting 3. Employee Lifecycle Management Prepare and issue offer letters, appointment letters, and other HR-related documentation Manage and track employee probation assessments, ensuring timely evaluation and confirmation processes Handle and maintain promotion and increment data, ensuring accuracy and proper approvals Support onboarding and employee documentation processes Maintain organized records of all employee lifecycle transactions Respond to employee queries related to HR operations 4. Policy & Compliance Ensure HR processes are aligned with company policies and regulatory requirements Support implementation and communication of HR policies and procedures Maintain proper documentation for audits and compliance purposes 5. Employer Branding & Engagement Support Assist in executing employer branding initiatives and engagement activities Support recruitment campaigns, internal communications, and HR events Contribute to enhancing employee experience and organizational culture Requirements 2–4 years of experience in HR Operations Bachelor’s degree in HR, Business Administration, or a related field Strong proficiency in Microsoft Excel and database management Experience in managing attendance systems and HRIS Good understanding of HR policies, labor laws, and compliance Exposure to employer branding or employee engagement initiatives is an advantage Strong attention to detail and organizational skills Good communication and interpersonal abilities Compensation & Benefits Competitive salary Festival bonuses Mobile & internet allowance Career growth opportunities in a fast-scaling international fintech

Responsibilities

The HR Operations Officer will manage core HR functions including attendance tracking, HR database administration, and employee lifecycle processes. They will also support employer branding initiatives and ensure compliance with company policies and labor regulations.