Act as our Tier 1 HR Support Agent—monitoring, triaging, and resolving daily HR queries, and escalating complex inquiries to Tier 2 support when needed.
Manage and process employee requests such as salary letters, bank verifications, and policy-compliant reimbursements.
Provide basic HR data reports and system extracts (such as distribution lists and exit reports) to authorized team members.
Partner with the People Operations Manager to share feedback on query trends, helping us identify root causes and continuously improve our services.
Monitor and manage daily HCM tasks, ensuring all data is entered accurately and integrates smoothly with downstream systems.
Handle manual data entry and verify automa
Responsibilities
Act as our Tier 1 HR Support Agent—monitoring, triaging, and resolving daily HR queries, and escalating complex inquiries to Tier 2 support when needed.
Manage and process employee requests such as salary letters, bank verifications, and policy-compliant reimbursements.
Provide basic HR data reports and system extracts (such as distribution lists and exit reports) to authorized team members.
Partner with the People Operations Manager to share feedback on query trends, helping us identify root causes and continuously improve our services.
Monitor and manage daily HCM tasks, ensuring all data is entered accurately and integrates smoothly with downstream systems.
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