HR Operations Advisor, Mandarin Speaking - Melbourne CBD at CSL

Melbourne Airport, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

05 Apr, 26

Salary

0.0

Posted On

05 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

HR Enquiries, Workday, Kronos, Service Now, HR Policies, Enterprise Agreements, Case Management, Microsoft Office, Excel, Communication, Problem Solving, Customer Service, Confidentiality, Record Keeping, Process Improvement, Transactional Processing

Industry

Pharmaceutical Manufacturing

Description

Your Opportunity CSL has an exciting opportunity for a HR Advisor to join our high performing askHR team. The askHR team provide support and advice to CSL employees across the Asia Pacific region. Based at our state-of-the-art Headquarters in the Melbourne CBD and reporting to the Manager, HR Service Centre, you will handle HR enquiries through calls, chats, and cases from employees and managers about employee life-cycle processes and human resources policies. Your role is to identify customers' needs, clarify information, and provide accurate and timely advice, working efficiently in a busy HR call centre environment. This role will be required to work 11.00am to 7.00pm to support employees in China. Your Role Respond to HR enquiries through calls, chats, and cases, providing accurate and timely solutions utilising HR policies, Enterprise Agreements and knowledge articles Provide guidance to employees in using HR systems such as Workday, Kronos, and Service Now Maintain detailed and accurate records of all queries in the case management system (Service Now), ensuring privacy and confidentiality Conduct day-to-day transactional processing in Workday and other related systems as required Prepare and issue HR documentation including employment contracts and letters Identify trends and opportunities for process improvements and help implement changes to enhance communication and operational efficiency Escalate complex issues to Tier 2 Service Centre Specialists or HR Service Centre Manager Your experience Fluent in verbal and written Mandarin Degree in Human Resources, Business, or a related field Demonstrated experience in HR or HR Shared Services operations with a focus on administering a variety of Workday or other HR system transactions Demonstrated experience in managing high-volume HR enquiries, including interpreting HR policies and Enterprise Agreements Proficient in Microsoft Office applications, with strong Excel skills Experience with case management tools, such as Service Now is a plus Closing date for applications: Monday 19th January 2026. Melbourne CBD Hybrid Working About CSL Behring CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients’ needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives. CSL Behring operates one of the world’s largest plasma collection networks, CSL Plasma. Our parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries. To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor visit https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/. Our Benefits For more information on CSL benefits visit How CSL Supports Your Well-being | CSL. You Belong at CSL At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. To learn more about inclusion and belonging visit https://www.csl.com/careers/inclusion-and-belonging Equal Opportunity Employer CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement. CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please click here. CSL Global Privacy Notice for Job Applicants and Candidates

Responsibilities

The HR Operations Advisor will respond to HR enquiries from employees and managers, providing accurate and timely solutions. They will also maintain records of queries and conduct transactional processing in HR systems.