HR Operations Analyst at Expedia Group

Gurgaon, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

0.0

Posted On

15 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

HR Operations, Advisory Skills, Emotional Intelligence, AI Tools, Automation, Data Analysis, Workday, ServiceNow, Communication Skills, Problem Solving, Change Management, Stakeholder Engagement, Continuous Improvement, Collaboration, Multilingual Skills

Industry

Software Development

Description

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Introduction to the team Our Corporate Functions are made up of teams that support Expedia Group, including Employee Communications, Finance, Traveler and Partner Service Platform, Legal, People Team, Inclusion and Diversity, and Global Social Impact and Sustainability. In this role, you will: Advisory & Strategic Partnership Act as a trusted advisor, guiding employees and stakeholders through complex, sensitive, or escalated HR matters with professionalism, empathy, and sound judgment. Apply strategic thinking and human-centered problem solving to deliver proactive, well-judged solutions with minimal supervision. Demonstrate emotional intelligence and adaptive communication, especially in de-escalation and change management scenarios. Coach and support team members in navigating operational challenges and organizational change. AI Fluency & Process Innovation Participate in AI and automation training; actively experiment with and adopt AI tools (e.g., chatbots, generative AI, low/no-code platforms) to enhance HR operations and employee experience. Share AI insights and best practices to build team fluency and foster a culture of innovation. Identify opportunities to leverage automation and predictive analytics for process improvement and service excellence. Stakeholder Engagement Build strong relationships with employees, COEs, and cross-functional partners, acting as a connector and advocate for best-in-class HR service delivery. Collaborate globally to optimize processes, elevate the employee experience, and drive alignment on HR initiatives. Contribute to a positive, inclusive, and high-performing team culture, fostering collaboration and continuous learning. Initiative & Continuous Improvement Champion operational excellence by proactively identifying and driving improvements in HR processes, policies, and service delivery. Analyze data (quantitative and qualitative) to guide decisions, identify trends, and measure impact. Maintain and evolve standard operating procedures and documentation as new technologies and workflows are adopted. Experience and Qualifications Bachelor’s or Master’s degree in HR, Business, or related field preferred. 3–5 years’ experience in HR operations or advisory roles, ideally in a global, matrixed organization. Hands-on exposure to AI tools or automation (project involvement or practical application). Strong proficiency in Workday, ServiceNow Excellent communication skills with emotional intelligence and adaptive advisory style. Analytical mindset, curiosity for emerging technologies, and commitment to continuous improvement. Multilingual skills a plus. Candidate should be flexible to work between 2pm - 10pm. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. For more information, visit www.expediagroup.com. Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is lifeatexpediagroup.com/jobs.

Responsibilities

Act as a trusted advisor to guide employees through complex HR matters and deliver proactive solutions. Champion operational excellence by identifying improvements in HR processes and fostering a positive team culture.