This role is critical in ensuring the People & Culture function operates efficiently and delivers a consistent, high-quality experience to employees and leaders across the Pacific. The HR Operations Lead plays a central role in shaping the backbone of HR service delivery, enabling strategic HR work and supporting organisational growth. Key Responsibilities

- HR Service Delivery & Process Excellence

Lead the end‑to‑end HR operations function, ensuring timely, accurate, and consistent service delivery across the Pacific region.

Oversee key processes including onboarding, offboarding, contracts, policy updates, HR queries, employee changes, record management, and HRIS workflows.

Identify opportunities to streamline workflows, reduce manual handling, and enhance the employee experience.

Maintain service-level standards and ensure continuous improvement of HR processes.

• - HR Systems & Data Management