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HR Operations Analyst - Offboarding (Temporary) at Citi

Heredia, , Costa Rica -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft Office, Problem-Solving, Decision-Making, Organization, Time Management, Detail Oriented, Written Communication, Verbal Communication

Industry

Financial Services

Description

Update help content used by Knowledge Hub end users to service client inquires, as needed Execute work assigned, including annual review certification and change requests Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval Conduct needs assessment and update content or develop content related solutions according to business requirements Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes Monitor work progression ensuring completion of assignments by requested due date Ensure consistent application of team process controls Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. 0-2 years relevant experience Proficient in Microsoft Office Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements Self-motivated and detail oriented Proven organization and time management skills Demonstrated problem-solving and decision-making skills Consistently demonstrates clear and concise written and verbal communication skills Bachelor's degree/University degree or equivalent experience Proficient in the English language required. ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

The HR Operations Analyst will update help content for the Knowledge Hub and execute assigned work, including annual review certification and change requests. They will serve as a liaison to the business, conducting needs assessments and ensuring the completion of assignments by the requested due date.