The HR Operations Coordinator is a core member of the HR Shared Services team responsible for executing the day-to-day transactional and operational work that underpins HR service delivery across the Americas. This role manages employee and manager HR requests through a centralized intake system, processes HR transactions, coordinates onboarding activities, and maintains HR data accuracy. The HR Operations Coordinator is the execution engine of HR Shared Services — ensuring that every employee and manager receives a consistent, timely, and professional HR experience.

Key Responsibilities:

Employee & Manager Support

• Serve as a first point of contact for employee and manager HR inquiries; receive, triage, and resolve requests through the Zendesk case management system
• Manage a ticket queue, responding to inquiries within established service level targets and maintaining accurate case notes and resolution documentation
• Escalate complex, sensitive, or unresolved requests to the HR Operations Manager or HR Business Partner as appropriate
• Provide clear and professional communication to employees and managers throughout the lifecycle of their requests

Onboarding & Pre-Employment

• Coordinate pre-employment activities including background check initiation and follow-up, reference coordination, and offer documentation processing
• Collect, verify, and process work authorization documentation in compliance with applicable regulations
• Manage new hire setup activities in HRIS systems and coordinate Day 1 readiness across relevant stakeholders
• Serve as a point of contact for new hires between offer acceptance and Day 1, answering questions and resolving issues in a timely manner

HR Transaction Processing

• Process HR transactions accurately and on time including new hires, job changes, compensation updates, leaves of absence, terminations, and employment verifications