HR & Operations Coordinator at ServiceMaster Kwik Restore
Canada, Leicestershire - England, Canada -
Full Time


Start Date

Immediate

Expiry Date

10 Nov, 26

Salary

145000.0

Posted On

22 Oct, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Industry

Nonprofit & Social Services

Description

About Crow Shield Lodge

Crow Shield Lodge (CSL) supports land-based healing, reconciliation, education, and community work for people of all nations. Our work is grounded in our Four Pillars Land Stewardship, Healing, Reconciliation, and Education and guided by the Seven Grandfather Teachings:

  • Truth (Debwewin)
  • Respect (Mnaadendimowin)
  • Humility (Dbaadendiziwin)
  • Bravery (Aakwa’ode’ewin)
  • Wisdom (Nbwaakaawin)
  • Love (Zaagiidwin)
  • Honesty (Gwekwaadziwin)

Role Overview

The Cultural Program and Event Coordinator plays a vital, hands-on role in planning, organizing, and facilitating land-based cultural programming, workshops, ceremonies, and community gatherings. Serving as a central administrative and operational hub, this position manages communications, external group bookings, facilitator and Elder logistics, live event operations, and digital tools.

Key ResponsibilitiesProgram & Event Coordination

  • Coordinate land-based cultural programming, workshops, speaking engagements, Elders Gatherings, and ceremonies, managing all scheduling, participant lists, and logistical details.
  • Liaise and collaborate respectfully with Elders, Knowledge Keepers, facilitators, firekeepers, staff, and volunteers, upholding CSL protocols and cultural awareness.
  • Coordinate venue bookings, room setups, catering, audiovisual (AV) equipment, and accessibility needs for in-person, virtual, or hybrid events.
  • Oversee guest check-in, direct run-of-show schedules, lead setup and teardown, order supplies, coordinate food and beverage, and troubleshoot live event issues.
  • Arrange transportation and care for Elders and guest speakers as needed.
  • Comfortable working outdoors in all weather conditions, as cultural events frequently take place outside in traditional structures and around the fire.

Administration, Communications & Digital Platforms

  • Manage incoming inquiries and external group bookings promptly via the primary email account and phone systems.
  • Maintain the master CSL calendar, update website content, design promotional materials using Canva, and manage organizational documentation via Google Workspace.
  • Assist with fundraising events, event-specific budget tracking, invoice processing with the Financial Coordinator, program evaluation, participant feedback collection, and grant reporting data.

Operational & Space Support

  • Provide general office and day-to-day space management support, including light cleaning, greeting guests, preparing tea/coffee, restocking supplies, and supporting merchandise inventory/sales.
  • Fulfill driving duties for CSL business and events, maintaining a valid driver's license and clean driving record suitable for insurance coverage.

Qualifications & Gifts

  • Strong organizational, communication, and multi-tasking skills.
  • Deep cultural awareness and respectful communication approach when engaging with Elders, Knowledge Keepers, and diverse community members.
  • Experience in event planning, logistics management, and live event troubleshooting.
  • Proficiency with Google Workspace, Canva, website content management, and professional email handling.
  • Comfort and adaptability working outdoors in traditional land-based settings across all seasons.
  • Valid driver's license with a clean driving record.
  • Alignment with CSL’s Four Pillars and Seven Grandfather Teachings.

Pay: $25.00 per hour

Expected hours: 35.0 per week

Work Location: In personThis is a hands-on role supporting our employees and day-to-day operations. You will be responsible for coordinating HR processes, maintaining employee records, ensuring required safety training and certifications are up to date, assisting with WSIB claims, and overseeing our company fleet and fuel usage.

The ideal candidate is someone who is highly organized, comfortable managing confidential information, follows through on details, and enjoys being the person who keeps things moving behind the scenes.

Key Responsibilities

Human Resources

  • Coordinate employee onboarding and offboarding processes
  • Prepare employment paperwork, forms, and employee documentation
  • Maintain accurate and confidential employee records
  • Assist with employee changes, leaves, terminations, and other HR-related administration
  • Support managers with HR processes and documentation
  • Help ensure company policies and procedures are followed
  • Coordinate employee communications related to HR matters

Safety, Training & Compliance

  • Maintain employee training and certification records
  • Monitor required safety training, certifications, renewals, and expirations
  • Coordinate registration and scheduling for required training
  • Ensure employee files remain current and compliant
  • Work with managers to identify upcoming training and certification requirements
  • Assist with workplace safety documentation and compliance initiatives

WSIB & Claims

  • Coordinate WSIB claims and related documentation
  • Track claims and follow up on required paperwork and deadlines
  • Communicate with WSIB, employees, managers, and other relevant parties as required
  • Maintain accurate records of workplace incidents and claims

Fleet & Fuel

  • Oversee day-to-day fleet administration for company vehicles
  • Maintain vehicle records, inspections, registrations, maintenance, and related documentation
  • Monitor fuel consumption and identify unusual usage or trends
  • Coordinate regular maintenance, repairs, tire changes, and other fleet requirements
  • Work with managers and drivers to ensure company vehicles are properly maintained and used appropriately
  • Maintain accurate fleet and fuel records and provide regular updates to management

What We're Looking For

  • 2+ years of experience in HR, administration, operations, compliance, or a related field
  • Strong organizational and time-management skills
  • Excellent attention to detail and follow-through
  • Comfortable handling confidential employee information
  • Strong communication and interpersonal skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Proficiency with Microsoft Office and Google Workspace
  • Comfortable working independently and taking ownership of responsibilities
  • Experience with WSIB, workplace safety, employee onboarding, or fleet administration is an asset
  • HR education or certification is an asset

Pay: $60,000.00-$80,000.00 per year

Benefits:

  • Dental care
  • Extended health care

Education:

  • Bachelor's Degree (preferred)

Experience:

  • HR: 2 years (required)

Licence/Certification:

  • Joint Health & Safety Committee Certificate (preferred)
  • Class G Licence (required)

Willingness to travel:

  • 25% (preferred)
  • Work Location: In person
Responsibilities
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