ABOUT THE ORGANIZATION

The Metro Richmond Zoo’s mission is to protect animals through conservation and inspire guests by providing up-close, educational encounters with the wild. The zoo is situated on 150 acres of land and is home to over 2,000 animals representing 190 species from around the world. The zoo is accredited by the Zoological Association of America and is well-known for its conservation programs for cheetahs, African penguins, and Diana monkeys.

POSITION SUMMARY

The HR & operations manager is responsible for hiring all guest services employees, creating their work schedules, and coordinating their training. This manager collaborates with the zoo management team to oversee all general zoo customer service operations.

PHYSICAL REQUIREMENTS

Ability to:

• Walk and stand for long periods of time
• Move 30 lb objects
• Work outside in all weather conditions if needed

QUALIFICATIONS

• Must be at least 18 years old and have a valid driver’s license
• Must have a Bachelor’s degree
• HR and/or management experience is preferred
• Must be able to communicate clearly and effectively in written and verbal forms
• Must be able to handle stressful situations calmly
• Must have great attention to detail
• Must be able to work independently and as part of a team
• Must have intermediate computer skills (proficient in Microsoft Office and Google Drive)

• Interview, hire, and onboard all guest services employees and interns
• Complete paperwork (including I-9) for all new hires
• Lead orientation for new hires
• Coordinate training of employees with the operations manager
• Oversee the work schedules for 30+ employees
• Conduct employee reviews with all zoo crew members
• Ensure the zoo and all its zones are well-staffed each day
• Review and approve/deny time off requests
• Oversee disciplinary action, including write-ups, formal warnings, and terminations
• Assist the operations manager in leading and managing the zoo’s daily guest operations, including admissions, memberships, gift shop, food services, ride operation, and treetop zoofari
• Assist the gift shop/groups manager with gift shop inventory, event reservations, and field trips
• Coordinate staff lunches and rotations when needed
• Other tasks as assigned