JOB DESCRIPTION:

Northwinds Services Group is seeking a detail-oriented HR Operations Manager for their Rochester, NY, corporate location. Reporting to the Director, HR, you will play an integral role in performing tasks required to manage and implement human resource processes including benefits and leave of absences; investigations and corrective actions; performance management; payroll support, change management and morale.

SUMMARY:

Northwinds is a network of companies that provides exceptional HVAC, plumbing, and home services. With years of operating experience within the industry, Northwinds understands its unique importance and complexities, and we’re committed to helping businesses reach their full potential.

JOB QUALIFICATIONS:

• Bachelor’s degree in human resources required
• Minimum of 5 years of progressive human resource management experience required
• Three to five years of multi-state human resource management experience is preferred
• Ability to work with and maintain HRIS database, ADP Workforce Now experience preferred
• Flexibility with travel as it relates to visiting newly acquired companies is required
• Thorough knowledge of employment-related laws and regulations
• Proficient with Microsoft Office Suite or related software

• Builds relationships with employees so they are comfortable coming to HR for any question, comment, or concern regarding their employment.
• Partners with managers to strategize ways of achieving business goals that involve their employees.
• Interacts daily with the corporate HR team to review questions and find solutions as soon as possible to provide timely feedback to employees.
• Partners with management and employees to guide them through the change management process, build morale, and increase engagement.
• Cross-trains with other members of the HR staff to ensure consistent coverage across the organization.
• Responsible for employment-related inquiries referring complex and/or sensitive matters to the appropriate HR leader.
• Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
• Retains a working knowledge of compliance and legal updates
• Occasional travel as needed to our partner companies